Front Desk Concierge - ROOST White House

About Method Co.  

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About ROOST White House  

ROOST White House is a design-forward, apartment-style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one-, and two-bedroom apartments feature full kitchens, in-unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co-working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location. 

Website: https://www.Myroost.com  

Position Overview  

We are seeking a warm, polished, and highly attentive Front Desk Concierge  to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests-handling check-ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property. 

Key Responsibilities  

• Greet guests with warmth, professionalism, and genuine hospitality 

• Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency 

• Assist guests with questions, requests, and personalized recommendations 

• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods 

• Handle phone calls, emails, and guest communications in a polished, timely manner 

• Collaborate with housekeeping, maintenance, and management to support smooth daily operations 

• Maintain a clean, organized, and guest-ready front desk and lobby area 

• Resolve guest concerns with empathy, professionalism, and sound judgment 

• Support administrative tasks, record-keeping, and shift documentation 

Qualifications  

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred) 

• Strong communication skills and a naturally warm, guest-focused demeanor 

• Ability to multitask and remain composed in a fast-paced environment 

• Proficiency with reservation systems and front-office software 

• Strong attention to detail and organizational skills 

• Flexible schedule, including nights, weekends, and holidays 

What We Offer  

• Competitive hourly pay 

• Opportunities for growth within a dynamic hospitality group 

• A collaborative, design-driven work environment 

• Employee dining perks across properties 

• Sick time & vacation 

• Health, vision, and dental benefits