{"id":4189078,"url":"https://alion.io/job/metis-relief-coordinator","title":"Relief Coordinator","company":{"id":175734,"name":"Metis","domain":"metis.io","url":"https://alion.io/company/metis-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thunder Bay, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T05:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:59:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role: \nThe Relief Coordinator provides essential support to the Thunder Bay Transitional Housing Program by filling vacant shifts on a casual, as-needed basis. This role is integral to maintaining consistent, high quality service delivery and ensuring the wellbeing of participants as they work toward stable, independent housing.\nKey responsibilities include delivering housing-based case management services, maintaining a participant caseload when required, and supporting program goals such as promoting successful tenancy, life skills development, and long-term housing stability. The role involves developing individualized service plans, coordinating referrals to internal and external support services (e.g., financial aid, mental health, addictions, legal services), and facilitating workshops on tenancy rights, life skills, and cultural awareness.\nThe Relief Coordinator also monitors participant compliance with program agreements, provides crisis intervention and de-escalation when necessary, and supports program delivery in alignment with organizational and funding standards. Strong collaboration with Elders, Knowledge Keepers, community agencies, and other service providers is essential for delivering culturally responsive and holistic care.\nAdministrative duties include maintaining confidential case files and records, contributing to program evaluation and promotion, and participating in community and cultural events. This flexible position requires strong interpersonal skills, adaptability, cultural competency, and a client centered approach to service delivery within a trauma informed framework.\nWhat You Will Be Doing:\nTo fill backfill a variety of vacant shifts on a casual basis.\nDelivery of associated program goals including delivery of services and supporting participants within Thunder Bay Transitional Housing Program\nMaintain caseload of clients (aka participants) and provide housing-based case management as required\nBuild strong and effective rapport with participants\nMonitor, enforce, and support program policies and participant agreements as required\nDeliver educational materials/workshops on tenant rights and responsibilities, how to promote a successful tenancy, basic life skills and other rental related matters to assist participants in developing skills to deal with and resolve identified challenges specific to maintaining stable housing\nProvide crisis intervention to participants and deescalate situations as required\nMaintain open lines of communication throughout shift with other Thunder Bay Transitional Housing Program staff, including those from other agencies and external contractors (e.g. concierge/security services).\nMaintain participant files including case notes for pertinent data collection, ensuring confidentiality at all times.\nTo support the reconnection to home community and family if appropriate \nPerform administrative duties related to case management and service delivery\nEnsure program delivery is consistent with funding agreements, including community engagement and system navigation support\nProgram promotion\nLight cleaning duties\nEvaluate the effectiveness of service and program delivery\nOrganize, facilitate and/or attend community events to enhance participant and community knowledge of available services, supports and resources.\nParticipate in cultural programming and events within the Transitional Housing Program to build knowledge and understanding of Indigenous culture and histories of First Nations, Métis and Inuit.\nPromotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)\nReports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.\nPerforms other job/branch-related duties as required.\nQualifications: \nCollege Diploma (1 or 2 year) in Social Service Work or Youth Work, or currently enrolled in and actively working toward completing the diploma.\nLess than 1 year of experience\nKnowledge of homelessness issues and barriers to accessing housing, especially within Métis and other Indigenous populations Advanced communications skills\nSituational awareness\nOrganization skills and time/priority-management\nHighly detail-oriented\nCrisis intervention skills\nDemonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures\nDemonstrated ability to work alone/independently with minimal supervision","description_format":"text","description_chars":4729,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-12T18:59:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-12T19:43:00Z"},"pay":null,"html_url":"https://alion.io/job/metis-relief-coordinator","json_url":"https://alion.io/job/metis-relief-coordinator.json","meta":{"generated_at":"2026-11-12T19:43:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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