{"id":4244829,"url":"https://alion.io/job/metlife-account-manager","title":"Account Manager","company":{"id":450553,"name":"MetLife","domain":"metlife.com","url":"https://alion.io/company/metlife-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-13T12:21:27Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:45:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Team You Will Join\nJoin the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.\n\nThe Opportunity\nThe Account Manager is responsible for delivering exceptional service, relationship management, and account stewardship for Regional Business customers and broker partners. This role serves as the primary point of contact for clients and brokers, ensuring a seamless customer experience, supporting client retention and growth strategies, and partnering closely with Sales, Underwriting, Implementation, and Service teams to achieve business objectives across the U.S. Regional Business market.\nThis is an exciting opportunity to build trusted relationships with employers and brokers, influence customer outcomes, drive retention and growth, and play a critical role in helping clients maximize the value of their employee benefits programs while contributing to MetLife's purpose of building a more confident future for our customers.\n\nKey Responsibilities\nServe as the primary relationship manager for broker partners, building trusted relationships and delivering a consistently exceptional service experience.\nLead broker engagement activities, including stewardship meetings, renewal discussions, and strategic planning to support client retention and growth.\nPartner with Account Executives, Underwriters, and internal stakeholders to develop and execute strategies that drive customer satisfaction, persistency, and profitable growth.\nIdentify opportunities to expand business through cross-sell, re-enrollment, and value-added solutions that address broker and customer needs.\nFacilitate the timely resolution of service issues and complex customer concerns while providing proactive communication, advocacy, and support for broker partners.\n\nRequired Qualifications\n3+ years of related business experience in account management, customer service, or relationship management.\nDemonstrated ability to build strong relationships with brokers, customers, and internal business partners, with excellent communication, presentation, problem-solving, and organizational skills and the ability to manage multiple priorities in a fast-paced environment.\nProficiency with Microsoft Office and CRM platforms, with the ability to analyze data, identify opportunities, and develop strategic account plans.\nMust obtain required Life and Accident & Health State Licenses within the first 3 months of employment.\nAbility to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency. \nHigh school diploma or equivalent.\n\nPreferred Qualifications\nExperience in employee benefits, insurance, or financial services with a strong understanding of broker and customer relationship management.\nProven ability to lead customer-facing presentations, stewardship meetings, and strategic account planning discussions.\nExperience with Salesforce or similar CRM platforms.\nBachelor's degree or higher. \nThe expected salary range for this position is $75,000 - $85,000. This role may also be eligible for incentive compensation under the sales plan for the position. 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