{"id":4244865,"url":"https://alion.io/job/metlife-client-relationship-manager","title":"Client Relationship Manager","company":{"id":450553,"name":"MetLife","domain":"metlife.com","url":"https://alion.io/company/metlife-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:21:27Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T01:11:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Client Relationship Specialist plays a key role within MetLife Australia’s Corporate Distribution team, supporting the achievement of sales and retention objectives across a portfolio of corporate clients and partners. Guided by our purpose - always with you, building a more confident future - and our New Frontier strategy, this role focuses on delivering exceptional client outcomes, strengthening relationships and supporting the growth of our corporate insurance portfolio.\nWorking closely with Client Relationship Managers and internal stakeholders, you will provide technical and relationship support, ensuring seamless delivery of client servicing, renewals and new business opportunities.\nKey Responsibilities\nSupport client relationships and retention outcomes, working with Client Relationship Managers to deliver day-to-day servicing, renewals and sales activities across a nominated client portfolio.\nCoordinate end-to-end processes for re-rates and new business proposals, ensuring timely, accurate and high-quality delivery to support profitable growth.\nPartner with internal and external stakeholders, including brokers, administrators, underwriting, claims and product teams, to resolve queries and deliver strong client outcomes.\nMaintain reporting and pipeline accuracy, including Salesforce updates, tracking opportunities, renewals and performance against targets.\nDrive continuous improvement, identifying service enhancements, supporting projects and contributing to process and product development initiatives.Required Qualifications\n\nExperience within financial services or insurance, with exposure to client-facing or relationship support roles.\nStrong customer focus with the ability to build and maintain trusted relationships across internal and external stakeholders.\nExcellent organisational, communication and stakeholder management skills, with the ability to manage competing priorities and deadlines.\nStrong attention to detail and accuracy, with the ability to prepare reports, summaries and client correspondence.\nProficiency in Microsoft Office tools (intermediate level) and familiarity with CRM systems (e.g. Salesforce).\nComfort using AI-enabled and digital 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