{"id":4244868,"url":"https://alion.io/job/metlife-client-services-consultant-ii-2","title":"Client Services Consultant II","company":{"id":450553,"name":"MetLife","domain":"metlife.com","url":"https://alion.io/company/metlife-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenwood Village, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64800,"max":99300,"currency":"USD","period":"year","gross":null,"usd_annual":99300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:21:27Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:45:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Team You Will Join\nJoin the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.\n\nThe Opportunity\nThis opportunity is a Dedicated Client Services Consultant role in support of one large customer in the West Customer Unit, providing administrative support and customer service. In this position you will be responsible for managing the relationship with the customer while partnering with internal resources including the Account Team, Account Executive, Claim Operations, and others.\n\nKey Responsibilities\nOverall accountability for: customer requests, leading projects, providing alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution.\nProvides exceptional customer service to support ongoing customer delivery and customer satisfaction.\nLeads, participates, and drives resolutions where applicable in both customer- and internal-facing presentations and meetings.\nParticipates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, creates process manuals, inputs, and ensures accurate input of data in MetLife systems.\nDevelops agenda and presentation materials for customer meetings.\n\nRequired Qualifications\n5+ years of relevant experience \nKnowledge of Group Benefits core products\nProficiency with Microsoft Office Suite (particularly Excel and PowerPoint)\nExcellent organizational, interpersonal, and communication skills, both written and verbal, with strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. \nAbility to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible\n\nPreferred Qualifications\nKnowledge of Group Benefits core products - particularly Disability and Absence Management\nThe expected salary range for this position is $64,800 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.","description_format":"text","description_chars":2718,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-13T12:21:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 84 · green card filings: 29","filings_12m":84,"filings_prev_12m":166,"green_card_filings_12m":29,"median_offered_wage_usd":128783,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T15:33:47Z"},"pay":{"stated_usd_annual":99300,"is_top_pay":true},"html_url":"https://alion.io/job/metlife-client-services-consultant-ii-2","json_url":"https://alion.io/job/metlife-client-services-consultant-ii-2.json","meta":{"generated_at":"2026-11-13T15:33:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450553},"rest":"https://alion.io/mcp/rest/get_company?id=450553"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetlife-client-services-consultant-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetlife-client-services-consultant-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetlife-client-services-consultant-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metlife-client-services-consultant-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetlife-client-services-consultant-ii-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4244868}},{"tool":"search_jobs","arguments":{"company":"metlife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4244868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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