{"id":4244866,"url":"https://alion.io/job/metlife-client-services-consultant","title":"Client Services Consultant","company":{"id":450553,"name":"MetLife","domain":"metlife.com","url":"https://alion.io/company/metlife-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62100,"max":82800,"currency":"USD","period":"year","gross":null,"usd_annual":82800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:21:27Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:45:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Team You Will Join\nJoin the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.\n\nThe Opportunity\nThe Client Services Consultant is responsible for account management for one or more of our National Account Customers across the Mid-Atlantic This is an exciting opportunity to contribute to growing and protecting our customer base. A position with a strong purpose to make a difference each day for our customers and their employees. Work with Account Executives and partners across the entire MetLife infrastructure through implementation and daily service delivery.\n\nKey Responsibilities\nManage National Account clients end-to-end, from implementation through ongoing service delivery across multiple product lines (Disability & Leaves, Life Insurance, and Dental)\nServe as the primary point of contact, building strong client relationships and ensuring high-quality customer experience\nOversee and coordinate account and project activities, ensuring timely execution and alignment with client expectations\nPrioritize and manage multiple responsibilities effectively, demonstrating strong organizational and time management skills\nCollaborate cross-functionally to deliver seamless service and support for client needs\n\nRequired Qualifications\nCollege Degree is required\nRelevant Work experience in customer service, account management, project management\nSome relevant experience in relationship management\nAbility to effectively manage competing priorities\nExperience with Microsoft Office and the ability to leverage approved AI tools to improve efficiency, support routine tasks, and organize information.\n\nPreferred Qualifications\nCustomer centric, Problem solver, critical thinker, team player\nInsurance Industry experience\nThe expected salary range for this position is $62,100 - $82,800. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. 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