{"id":4245487,"url":"https://alion.io/job/metlife-it-infrastructure-specialist","title":"IT Infrastructure Specialist","company":{"id":450553,"name":"MetLife","domain":"metlife.com","url":"https://alion.io/company/metlife-5","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Copilot Studio","optional":true},{"name":"MS SQL","optional":true},{"name":"Power Automate","optional":true},{"name":"PowerShell","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-13T12:27:53Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:13:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Opportunity\nWe are looking for an IT Infrastructure Specialist to keep our local business running smoothly. You will be the go-to person for resolving IT issues and requests quickly, while working with global suppliers and support teams, from server to application support, to make sure all services perform within agreed parameters. You will report directly to the IT Infrastructure Manager and join an inclusive, multicultural team where your ideas make a real impact.\n\nKey Responsibilities\nProvide L2/L3 support for end-user infrastructure and applications.\nDiagnose and resolve hardware, network, application, and voice technology issues.\nResolve ServiceNow tickets on time and within SLA, and guide users to raise tickets with the right support groups.\nAdminister Windows Servers in scope.\nSupport the IT Risk & Security team by remediating known vulnerabilities and applying security patches.\nCollaborate with third-party providers to resolve issues.\nSupport Global Teams in deploying infrastructure and application changes.\nSupport the local business during end-of-month activities.\nUse AI tools (e.g., Microsoft Copilot) responsibly to speed up troubleshooting, documentation, and routine task automation.\n\nRequired Qualifications\nExperience\n3-5 years in IT Infrastructure and/or IT Support roles.\nExperience working in multicultural, regional teams.\nTechnical skills\nWorking knowledge of ITIL and process-driven service delivery.\nActive Directory.\nWindows Server administration.\nNetwork operations and hardware (Cisco routers and switches).\nAI fluency\nPractical, hands-on use of AI assistants (e.g., Microsoft Copilot, Claude) in daily work, such as drafting solutions, analyzing logs or errors, and creating knowledge articles.\nAbility to write clear prompts, critically validate AI outputs, and apply AI within data privacy and security guidelines.\nCuriosity and openness to adopting AI-enabled and automated ways of working.\nSoft skills\nStrong communication and customer-oriented mindset.\nTime management and resilience under tight deadlines.\nAbility to work independently with minimal supervision.\nAttention to detail and awareness of the impact of infrastructure changes.\nFluent English, written and spoken.\n\nPreferred Qualifications\nVMware knowledge.\nMS SQL configuration and scripting.\nPowerShell scripting, including using AI to generate, review, and improve scripts.\nExperience or desire to automate repetitive IT tasks (e.g., with Power Automate or Copilot Studio).\nThe expected salary range for this position is 182100 - 230000. This role may also be eligible for annual short-term incentive compensation. 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