{"id":1816254,"url":"https://alion.io/job/metrc-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":2261183,"name":"Metrc","domain":"metrc.com","url":"https://alion.io/company/metrc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakeland, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T14:42:44Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-22T07:53:16Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Description\nABOUT METRC\nMetrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As Associate Customer Success Manager, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.\nGENERAL OVERVIEW\nThe Associate Customer Success Manager will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships leading to high retention rates, high NPS scores and expansion opportunities.\nThis role will proactively engage in the support of a variety of customers, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Marketing, GA/EABD, Support, Product and Finance.\nThis position is designed for an Associate Customer Success Manager who has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven. This position will provide support towards assigned programs and day-to-day operations of the Customer Success team.\nKEY RESPONSIBILITIES\nCore duties and responsibilities include the following.\nEmbodies Metrc’s core values\nLive Metrc’s Core Values - Every day and all the time.\nCollaborate and partner with Customer Success Manager and Regional Customer success Directors.\nTake all relevant trainings and collaborate internally to develop an understanding of products and industry in order to serve as a product, industry, and company ambassador\nExhibits a proactive approach in addressing customer needs and challenges, taking initiative to resolve issues independent\nConducts training sessions in partnership with CSM and product demonstrations effectively, contributing to customer success.\nContributes to the creation of QBR decks and monthly reports, providing valuable insights and analysis.\nMeets KPIs consistently, such as customer satisfaction scores and retention rates.\nAbility to manage 1-2 small markets independently, serving as the primary point of contact for the customer.\nSupport Customer Success Manager and Regional Customer Success Directors during customer calls and meetings\nProvide insight and relay the voice of the customer to internal teams at Metrc\nBuild relationships with assigned customers, help them with issues, and continually delight them with a consultative customer centric attitude\nBe a customer advocate while capturing customer feedback and reporting requests to Product Management and Development\nEfficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth\nFacilitate information gathering and documentation support to ensure accuracy and accountability of ownership\nUpdate and manage deliverables\nLearn to facilitate product demos and trainings both virtually and in person\nAssist in development of the messaging, communication materials, training details, release notes, etc. to provide an outstanding customer experience\nMay perform other additional duties and responsibilities as assigned.\nRequirements\nQUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES\nTwo + Years working in Software\nCollege Degree or Equivalent Working Experience Outlined\nPreferred Experience with Customer Success or Support\nPreferred background in software demoing and training\nPublic Speaking / Presentation\nInterpersonal / collaboration skills\nPreferred Background in Regulated Cannabis Industry and Government Policies\nTRAVEL\nThis position will require frequent travel ranging from 25% of work time. For example, travel might include:\nTravel is typically by company car and or commercial air carrier. Occasional evening and weekend work are required. Business travel will include meeting with client agencies at their offices and visiting cannabis business operators that grow, process, test, and sell cannabis products.\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\nRemote position\nFrequently required to sit\nFrequently required to talk or hear\nContinually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.\nThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMetrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.","description_format":"text","description_chars":5529,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Supply Chain","Barcode & RFID Hardware"],"lifecycle":[{"event":"open","at":"2026-10-04T00:54:29Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.35,"age_days":26,"expected_fill_days":13,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/metrc-associate-customer-success-manager","json_url":"https://alion.io/job/metrc-associate-customer-success-manager.json","meta":{"generated_at":"2026-10-22T09:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2261183},"rest":"https://alion.io/mcp/rest/get_company?id=2261183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetrc-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetrc-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetrc-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metrc-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetrc-associate-customer-success-manager"}]}