{"id":71973,"url":"https://alion.io/job/metro-analystsr-analyst-crm-bi","title":"Analyst/Sr. Analyst - CRM & BI","company":{"id":4153,"name":"METRO","domain":"metro.com","url":"https://alion.io/company/metro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":91,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MicroStrategy","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-21T14:17:19Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-29T17:16:43Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).\nHoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.\nMGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.\nWebsite: https://www.metro-gsc.in\nCompany Size: 1000-1100\nHeadquarters: Pune, Maharashtra, India\nType: Privately Held\nInception: 2011\nJob Description\nRole Overview\nAs a CRM & BI Expert at METRO GSC, you will play a key role in supporting METRO’s global customer relationship management and business intelligence initiatives. You will support the shift toward data-driven, automated CRM by analysing data, generating insights, and providing actionable recommendations to improve commercial performance. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams and countries.\nKey Responsibilities\nCollect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and areas for improvement\nIntegrate multiple data sources to enable a holistic, cross-channel view of the customer\nExecute, monitor, evaluate campaign performance and provide insights for optimization\nPrepare reports, dashboards, and presentations for stakeholders to support decision-making\nConduct complex ad-hoc analyses to drive METRO’s business objectives\nCollaborate with cross-functional and country CRM/marketing teams to align activities with business objectives\nIdeate and launch tier systems, points-based rewards, and exclusive membership tiers, Upsell cross sell.\nEnsure data accuracy and maintain structured documentation for analysis process\nContinuous improvement:\nProactively identify process improvement opportunities and implement effective solutions\nEnhance efficiency and optimize service delivery within the GSC\nSkills & Competencies\nStrong analytical mindset with expertise in marketing and CRM and Business Analytics \nHighly organized with a structured approach and strong attention to detail\nEffective time management skills; adaptable and able to work in a fast-paced environment\nAdvanced data analytics and automation skills, including processing and transformation of large datasets\nProficiency in Power BI, advanced Microsoft Office applications (Excel, PowerPoint), and advance knowledge of database structures and query languages (SQL), Python, MicroStrategy, Adobe Journey Optimizer, Salesforce Marketing Cloud, DAX measures, ETL, Looker Studio.\nExcellent communication skills, both written and verbal\nDemonstrated ability in project management and coordination\nAbility to work independently and in cross-functional teams, executing CRM analyses for multiple stakeholders\nAgile and results-oriented working style with strong self-organization skills\nHigh level of initiative and motivation, combined with a friendly and professional demeanor\nFluency in professional English; other languages are a plus\nQualifications\n3-8 years of relevant experience in Marketing, CRM, CRM activation, or other commercial functions\nBachelor’s or Master’s degree in Business, Economics, Statistics, or a related field\nExperience in retail, wholesale, or FMCG industries is a strong plus\nExposure to international or multi-market environments is an advantage","description_format":"text","description_chars":4506,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale"],"lifecycle":[{"event":"open","at":"2026-08-21T14:17:19Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.534,"p_room":0.36,"age_days":68,"expected_fill_days":41,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/metro-analystsr-analyst-crm-bi","json_url":"https://alion.io/job/metro-analystsr-analyst-crm-bi.json","meta":{"generated_at":"2026-10-29T19:09:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4153},"rest":"https://alion.io/mcp/rest/get_company?id=4153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetro-analystsr-analyst-crm-bi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetro-analystsr-analyst-crm-bi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetro-analystsr-analyst-crm-bi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metro-analystsr-analyst-crm-bi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetro-analystsr-analyst-crm-bi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":71973}},{"tool":"search_jobs","arguments":{"company":"metro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":71973},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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