{"id":1509863,"url":"https://alion.io/job/metro-it-support-analyst-local-it-support","title":"IT Support Analyst - Local IT & Support","company":{"id":4153,"name":"METRO","domain":"metro.com","url":"https://alion.io/company/metro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":111,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:12:05Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T15:15:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About us\nPassion for food. Hunger for tech. We make METRO digital.\nToday technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.\nAre you striving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!\n Local IT & Support Metro Digital Romania Squad provide reliable IT support to employees, ensuring workplace devices, applications, accounts, and IT services operate effectively and securely.\nYour Responsibilities:\nProvide Level 1 and Level 2 technical support, both remotely and on-site. \nTroubleshoot Windows, macOS, Microsoft 365, hardware, software, network, VPN, printing, and peripheral issues. \nInstall, configure, deploy, replace, and maintain laptops and other workplace IT equipment. \nSupport user accounts, authentication, MFA, Active Directory / Entra ID, and access-related requests. \nSupport Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications. \nSupport meeting rooms, Teams Rooms, videoconferencing equipment, printers, and other workplace technologies. \nManage incidents and service requests according to established ITSM processes and SLAs. \nSupport employee onboarding, offboarding, equipment allocation, and asset lifecycle management. \nFollow IT security standards and escalate security incidents or infrastructure issues to the appropriate teams. \nMaintain technical documentation, knowledge articles, asset records, and troubleshooting procedures. \nCollaborate with infrastructure, network, security, application, procurement, and external support teams. \nParticipate in IT projects, technology rollouts, migrations, office changes, and continuous improvement initiatives. \nFamiliarity with Jira and Service Now as ITSM tools. \nManage the Hardware Processes for end-users, including buying, indexing and delivery of IT assets via courier companies. \n Required key competencies and qualifications:\nStrong troubleshooting and problem-solving skills \nWindows and macOS administration \nMicrosoft 365, Active Directory / Entra ID and Intune knowledge \nBasic networking knowledge, including LAN, Wi-Fi, VPN, DNS, and DHCP \nITSM / ticketing-system experience \nGood communication and customer-service skills \nSecurity awareness and attention to detail \nAbility to work independently and collaborate with specialized IT teams \n What do we offer at METRO.digital?\nHybrid and agile work: thrive in a flexible, multicultural environment.\nAt METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.\nPeople development: when you grow so do we!\nWe want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.\nSupport with individual solutions: we are people-caring!\nWe offer support whenever you need it - at every stage of your professional journey.\nWant to know more about all our benefits? Discover more here.\nLet´s connect soon. Apply for the role now!\nPosition grade within our career framework: IT Support Analyst ISA2 - Md3","description_format":"text","description_chars":3576,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale"],"lifecycle":[{"event":"open","at":"2026-09-30T07:31:41Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:22","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/metro-it-support-analyst-local-it-support","json_url":"https://alion.io/job/metro-it-support-analyst-local-it-support.json","meta":{"generated_at":"2026-10-02T02:06:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2714,"day_limit":5000,"remaining_today":2286,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}