{"id":1665676,"url":"https://alion.io/job/metro-supply-chain-inc-general-manager","title":"General Manager","company":{"id":2123335,"name":"Metro Supply Chain Inc.","domain":"metroscg.com","url":"https://alion.io/company/metroscg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":149000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-04T18:23:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-02T01:38:55Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Operations Leadership | Distribution, Fulfillment & Logistics\nAre you a proven operations leader who thrives in fast-paced distribution and fulfillment environments? Do you excel at building high-performing teams, driving customer satisfaction, and delivering operational excellence?\nWe are seeking a General Manager to lead customer operations within our growing logistics and fulfillment network. Reporting to the Director of Operations, you will be responsible for the overall performance of the site, including safety, customer satisfaction, operational execution, financial performance, team engagement, and continuous improvement.\nThis is an exciting opportunity for a strategic and hands-on leader who can build strong customer relationships, develop talent, and deliver exceptional service while achieving business objectives.\nWhat You'll Do\nLead Safe, High-Performing Operations\nChampion a culture of safety and ensure compliance with all federal, state, and local regulations.\nMaintain and continuously improve safety programs, operating procedures, and workplace practices.\nMonitor and reduce workplace injuries, product damage, and equipment incidents.\nEnsure inventory accuracy through effective cycle count and inventory control programs.\nDevelop contingency plans to address operational disruptions, labor challenges, transportation issues, system outages, and inventory concerns.\nBuild Strong Customer Partnerships\nServe as the primary operational leader and trusted partner for customer accounts.\nLead regular business reviews focused on service performance, KPIs, continuous improvement initiatives, and financial results.\nProactively identify opportunities to enhance customer satisfaction and operational efficiency.\nEnsure contractual commitments and service level agreements are consistently achieved.\nDevelop and Inspire Teams\nCoach, develop, and retain a high-performing leadership team.\nFoster a positive, engaged, and inclusive workplace culture.\nPromote open communication through regular team meetings and employee engagement initiatives.\nDrive succession planning and leadership development across all operational levels.\nImplement effective onboarding and training programs to support team member success.\nRecognize and reward individual and team achievements.\nDrive Financial & Operational Excellence\nManage site P&L and ensure financial objectives are achieved.\nDevelop and execute business plans that improve productivity, service, and profitability year over year.\nMonitor operational budgets and provide clear explanations for financial variances.\nEstablish controls that ensure spending remains within approved budgets.\nUtilize operational data and analytics to make informed business decisions.\nLead Continuous Improvement\nDrive process improvements that enhance safety, quality, service, and productivity.\nEnsure SOPs remain current, effective, and are consistently followed.\nSupport quality assurance and food safety requirements where applicable.\nPartner effectively with IT, Engineering, Finance, Human Resources, Project Management, and Continuous Improvement teams to achieve operational goals.\nWhat You'll Bring\nExperience\n10+ years of distribution, warehousing, fulfillment, or supply chain experience.\nExperience leading operations within a 3PL environment preferred.\n5+ years of progressive leadership experience managing large operational teams.\nExperience in eCommerce fulfillment, retail fulfillment, omnichannel distribution, or high-volume logistics operations.\nProven experience managing customer relationships and achieving contractual KPIs.\nStrong background in budget management and operational financial performance.\nSkills & Competencies\nExceptional leadership, coaching, and team development capabilities.\nStrong customer relationship management and communication skills.\nAdvanced knowledge of warehouse management systems (WMS).\nHighly analytical with strong financial acumen and experience interpreting operational metrics.\nExcellent problem-solving and decision-making abilities.\nStrong organizational and time management skills with the ability to manage competing priorities.\nProficiency with Microsoft Office, particularly Excel.\nData-driven mindset focused on continuous improvement and business results.\nEducation\nBachelor's degree in Business, Supply Chain, Operations Management, Logistics, or a related field.\nProfessional logistics or supply chain designation is considered an asset.\nWhy Join Us?\nLead a dynamic and growing operation with significant impact.\nPartner with leading customers across multiple industries.\nDevelop and grow high-performing teams.\nDrive meaningful operational and financial results.\nBe part of an organization that values safety, innovation, collaboration, and continuous improvement.\nIf you're an experienced operations leader who is passionate about people, customer success, and operational excellence, we'd love to hear from 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