{"id":1665673,"url":"https://alion.io/job/metro-supply-chain-inc-operations-supervisor","title":"Operations Supervisor","company":{"id":2123335,"name":"Metro Supply Chain Inc.","domain":"metroscg.com","url":"https://alion.io/company/metroscg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T18:40:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-25T02:44:25Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Join ourteam -HIRING FOR ALL SHIFTS\nMetro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.\nSUMMARY\nReporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.\nCandidate must have E-Commerce Experience\nRESPONSIBILITIES\nSchedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.\nComplete shift briefings to ensure the effective communication of relevant information to all employees.\nAssign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,\nEnsure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,\nHold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.\nMonitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.\nOn a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.\nProvide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.\nMaintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.\nMaintain a clean and safe work environment.\nFulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.\nAccountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility. \nAssumes additional related responsibilities as required.\nEXPERIENCE\nFive (5) years Distribution experience (3PL experience would be an asset)\nAt least two (2) years supervisory experience, preferably in a 3PL Operations role\nComputer literacy in MS software.\nProficiency with Warehouse Management Systems (WMS)\nExemplary attendance and punctuality\nREQUIREMENTS\nStrong working knowledge of warehouse operations and leadership\nTime management skills and the ability to delegate\nExcellent leadership and organizational skills\nStrong communication and interpersonal skills\nProficiency in Microsoft Office and data entry software\nExcellent analytical and problem-solving skills - solution oriented\nAdequate knowledge of warehouse data systems\nOutstanding customer service skills and leadership\nAble to conduct effective dock meetings with all warehouse personal & motivate staff\nAbility to train employees on new procedures\nProviding feedback on group and individual performance to management according to standard operating procedures\nAbility to provide constructive criticism\nAbility and desire to learn new methods and systems\nParticipating in the hiring, evaluating, training, restructuring, and occasional termination of team members\nCOMPETENCIES\nCustomer Centricity\nFostering Culture\nCollaboration\nProblem Solving & Decision Making\nManaging Through Change\nDeveloping Self & Others\nPlanning & Results Orientation\nCommunication\nAlways Improving Mindset\nBusiness & Financial Savvy\nWHY JOIN US?\nWork in an environment where safety is our first priority\nThe opportunity to build a career with a growing company\nMedical, dental, and vision coverage for you and your family\nLife and disability insurance\nWellness programs to support your family’s well-being\nA Retirement Savings 401k Program with company match\nCompany team wear allowance\nCompany sponsored social events\nCommunity volunteering \nWe are hiring for all shifts","description_format":"text","description_chars":4438,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-02T06:03:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.425,"p_room":0.35,"age_days":32,"expected_fill_days":15,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/metro-supply-chain-inc-operations-supervisor","json_url":"https://alion.io/job/metro-supply-chain-inc-operations-supervisor.json","meta":{"generated_at":"2026-10-25T05:08:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2123335},"rest":"https://alion.io/mcp/rest/get_company?id=2123335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetro-supply-chain-inc-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetro-supply-chain-inc-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetro-supply-chain-inc-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metro-supply-chain-inc-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetro-supply-chain-inc-operations-supervisor"}]}