{"id":2595423,"url":"https://alion.io/job/metro-sys-desktop-support-technician-metrosys","title":"Desktop Support Technician - MetroSys","company":{"id":4418805,"name":"MetroSys","domain":"metro-sys.com","url":"https://alion.io/company/metro-sys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T19:50:27Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Position Overview\nMetroSys is seeking an Onsite Desktop Support Technician to provide hands-on technical support for users within a professional, enterprise environment in Phoenix, AZ. This position will serve as a primary onsite resource for workstation support, hardware deployments, Microsoft technologies, user access, and day-to-day technical issues.\nThe ideal candidate has a strong customer-service mindset, solid Windows troubleshooting skills, and experience supporting users in a corporate environment. This role will also work closely with Systems Engineering, Network, Security, and other infrastructure teams to escalate and resolve more complex issues.\nKey Responsibilities\nProvide onsite Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.\nTroubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other business applications.\nSupport user accounts, passwords, permissions, and basic Active Directory and Microsoft Entra ID requests.\nConfigure, image, deploy, replace, and decommission laptops and desktop systems.\nAssist with employee onboarding and offboarding, including workstation setup and equipment collection.\nTroubleshoot hardware, software, printing, Wi-Fi, LAN, VPN, and basic connectivity issues.\nSupport Microsoft Intune or other endpoint management technologies for device configuration and troubleshooting.\nPerform hardware upgrades, equipment swaps, and warranty coordination.\nMaintain accurate hardware inventory and asset records.\nDocument incidents, service requests, and resolutions within the IT service management platform.\nEscalate server, network, security, and infrastructure issues to the appropriate engineering teams.\nAssist with workstation refreshes, office technology deployments, and other onsite IT projects.\nFollow established security, change management, and operational procedures.\nRequired Qualifications\nMust currently reside in the Greater Phoenix, AZ metropolitan area.\n1-3 years of experience in Desktop Support, Help Desk, Field Support, or a similar IT support role.\nHands-on experience supporting:Windows 10/11\nMicrosoft 365\nDesktop and laptop hardware\nActive Directory\nPrinters and peripherals\n\nExperience imaging, configuring, and deploying Windows devices.\nBasic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.\nStrong troubleshooting and problem-solving skills.\nExcellent communication and customer service skills.\nAbility to work onsite in Phoenix five days per week.\nPreferred Qualifications\nMicrosoft Intune or MECM/SCCM experience.\nMicrosoft Entra ID experience.\nExperience supporting Microsoft Teams and collaboration technologies.\nFamiliarity with ServiceNow, Jira, or another ITSM/ticketing platform.\nExperience in a managed services, financial services, or regulated environment.\nCompTIA A+, Microsoft, or similar technical certification.","description_format":"text","description_chars":2890,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:05:53Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring 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