{"id":2595425,"url":"https://alion.io/job/metro-sys-help-desk-technician-metrosys","title":"Help Desk Technician - MetroSys","company":{"id":4418805,"name":"MetroSys","domain":"metro-sys.com","url":"https://alion.io/company/metro-sys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":74000,"period":"year","method":"global_role_seniority_cell","sample_n":1223},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-02T11:51:02Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Position Overview\nMetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.\nThe ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.\nKey Responsibilities\nProvide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.\nTroubleshoot and resolve issues related to:Microsoft 365 applications and services\nWindows 11 operating systems\nMacBook and Dell endpoint devices\nUser account access and authentication\nBasic endpoint and application issues\n\nAdminister user accounts and permissions within JumpCloud.\nSupport password resets, account provisioning, deprovisioning, and user lifecycle activities.\nAssist with endpoint monitoring, patching, and device management through JumpCloud.\nSupport Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.\nDocument incidents, requests, and resolutions within the ticketing platform.\nEscalate complex issues to senior technical teams when appropriate.\nAssist with workstation deployments, hardware replacements, and onboarding activities.\nSupport continuous improvement efforts related to service delivery and user experience.\nRequired Qualifications\n1-3 years of experience in a Help Desk, Service Desk, or Desktop Support role.\nExperience supporting:Microsoft 365\nWindows 11\nEnd-user devices and peripherals\n\nFamiliarity with:User account administration\nPassword management\nBasic identity and access management concepts\n\nStrong troubleshooting and customer service skills.\nExcellent written and verbal communication abilities.\nAbility to prioritize and manage multiple support requests effectively.\nPreferred Qualifications\nExperience with JumpCloud for:User management\nPassword administration\nEndpoint monitoring\nDevice patching and management\n\nExperience supporting MacOS and Windows environments.\nFamiliarity with Microsoft Entra ID (Azure AD).\nExperience working with Jira Service 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