{"id":2595432,"url":"https://alion.io/job/metro-sys-it-support-technician-metrosys-4","title":"IT Support Technician - MetroSys","company":{"id":4418805,"name":"MetroSys","domain":"metro-sys.com","url":"https://alion.io/company/metro-sys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Longview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T08:38:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Overview\nMetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.\nThis is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.\nThe ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.\nKey Responsibilities\nProvide onsite technical support for hospital and clinic personnel.\nTroubleshoot and resolve issues related to:Windows desktop and laptop systems\nMicrosoft Office applications\nPrinters and multifunction devices\nMobile devices and peripherals\nBasic network connectivity\n\nInstall, configure, and deploy computer hardware and software.\nSupport workstation moves, adds, and changes.\nAssist with user account support, password resets, and access-related requests.\nDocument incidents, requests, and resolutions within the ticketing system.\nEscalate complex issues to senior technical teams when appropriate.\nSupport IT equipment inventory and asset management activities.\nMaintain a professional and customer-focused presence in patient care and administrative environments.\nTravel to satellite healthcare facilities as needed to provide onsite support.\nRequired Qualifications\nHigh school diploma or equivalent.\nTechnical training, vocational education, military training, or entry-level IT experience.\nWorking knowledge of:Windows 10 and Windows 11\nMicrosoft Office applications\nComputer hardware and peripherals\nBasic networking concepts\n\nStrong customer service and communication skills.\nAbility to follow documented procedures and troubleshooting processes.\nValid driver's license and reliable transportation for travel between facilities.\nPreferred Qualifications\nCompTIA A+ certification or equivalent knowledge.\nPrior help desk, desktop support, field technician, or customer service experience.\nExperience supporting healthcare environments is a plus.\nFamiliarity with Active Directory and Microsoft 365 environments.\nExposure to ticketing systems such as ServiceNow, Jira, 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