{"id":2595435,"url":"https://alion.io/job/metro-sys-it-systems-administrator-metrosys","title":"IT Systems Administrator - MetroSys","company":{"id":4418805,"name":"MetroSys","domain":"metro-sys.com","url":"https://alion.io/company/metro-sys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":664},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Gmail","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"ITIL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T09:22:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Position Overview\nMetroSys is seeking a versatile and service-oriented IT Systems Administrator to support the day-to-day technology operations of a school and administrative environment. This role is responsible for maintaining servers, end-user devices, identity platforms, backup systems, and core business applications while providing responsive support to faculty, staff, and other users.\nThe ideal candidate is comfortable working across Windows, macOS, ChromeOS, iPadOS, Microsoft 365, Google Workspace, Active Directory, endpoint management, and server infrastructure. This individual will serve as a hands-on technical resource responsible for monitoring system health, resolving incidents, maintaining device compliance, and supporting the ongoing reliability of the organization’s technology environment.\nKey Responsibilities\nServer Monitoring and Administration\nMonitor the health, availability, and performance of supported physical and virtual servers.\nReview system alerts, event logs, and identified failures.\nAdminister Windows Server patching and coordinate updates according to established maintenance schedules.\nCoordinate server reboots with onsite technical resources to minimize business disruption.\nPerform routine preventive maintenance and basic server troubleshooting.\nMaintain operational reports related to patching, performance, incidents, and service metrics.\nEscalate complex server, hardware, or application issues to vendors or senior engineering resources when necessary.\nEnd-User Support and Incident Management\nProvide onsite and remote technical support for faculty, staff, and administrative users.\nRespond to incidents and service requests involving:Windows and macOS desktops\nWindows and macOS laptops\niPads and other iPadOS devices\nChromebooks and ChromeOS devices\nPrinters, peripherals, and approved classroom technologies\n\nTroubleshoot hardware, operating system, application, authentication, and connectivity issues.\nDocument incidents, resolutions, and recurring technical issues within the service management platform.\nCoordinate with third-party vendors for technologies requiring manufacturer or application-provider support.\nProvide best-effort assistance for systems outside the defined support environment.\nWorkstation and Endpoint Management\nMonitor endpoint performance and device health.\nPerform scheduled preventive maintenance on managed workstations.\nAdminister Windows operating system patching.\nMaintain endpoint antivirus and malware protection.\nRemediate identified security, performance, and configuration issues.\nTrack hardware, software licenses, and managed device inventory.\nAssist with device provisioning, deployment, replacement, and retirement.\nPrepare monthly environment health and endpoint status reports.\niPad and Chromebook Administration\nManage iPads and Chromebooks through the applicable device management platforms.\nProvision, image, reset, and reassign devices.\nManage device security settings, applications, updates, and policies.\nMaintain accurate inventory and ownership records.\nSupport classroom and instructional technology requirements.\nTroubleshoot device enrollment, authentication, connectivity, and application issues.\nDirectory and Identity Services\nAdminister user accounts within Active Directory and Google Workspace.\nCreate, modify, disable, and remove user accounts based on approved requests.\nManage passwords, security groups, organizational units, access permissions, and distribution groups.\nSupport employee and student onboarding and offboarding processes.\nTroubleshoot login, access, synchronization, and identity-related issues.\nMaintain appropriate account access and security controls.\nBackup and Disaster Recovery\nConfigure, monitor, and maintain the organization’s on-premises backup solution.\nReview backup jobs and investigate failed or incomplete backups.\nPerform or coordinate file and system recovery requests.\nAssist with the development and maintenance of a Disaster Recovery Plan.\nDocument recovery procedures and operational dependencies.\nRecommend additional backup, retention, or recovery capabilities when appropriate.\nParticipate in periodic backup validation and recovery testing.\nCore Application Support\nProvide administration and user support for:Microsoft 365\nGoogle Workspace\nGoogle Classroom\n\nTroubleshoot email, calendar, collaboration, file-sharing, and access issues.\nAssist with user licensing, application configuration, and platform administration.\nSupport Microsoft Teams, Outlook, OneDrive, SharePoint, Gmail, Google Drive, and related productivity tools.\nCoordinate with application vendors when issues require external support.\nAsset and Vendor Management\nMaintain accurate records of managed infrastructure and end-user technology assets.\nTrack hardware warranties, licensing, and manufacturer support agreements.\nNotify stakeholders of upcoming infrastructure support and maintenance renewals.\nAssist with vendor coordination, support case management, and renewal planning.\nRecommend hardware replacement or lifecycle actions based on age, supportability, and operational risk.\nRequired Qualifications\n3-5 years of experience in systems administration, desktop support, IT operations, or managed services.\nHands-on experience supporting Windows and macOS devices.\nExperience administering Active Directory and Google Workspace.\nWorking knowledge of Microsoft 365 administration and support.\nExperience supporting Chromebooks, iPads, or mobile device management platforms.\nFamiliarity with Windows Server administration and patch management.\nExperience with endpoint monitoring, antivirus, malware protection, and asset management.\nBasic knowledge of backup administration and disaster recovery practices.\nStrong troubleshooting and incident-management skills.\nExcellent communication, documentation, and customer service abilities.\nAbility to independently prioritize and manage multiple technical requests.\nPreferred Qualifications\nExperience supporting a K-12 school, nonprofit, or education environment.\nFamiliarity with Google Classroom and education-focused Google Workspace administration.\nExperience with Microsoft Intune, Google Admin Console, Apple School Manager, or similar management platforms.\nFamiliarity with virtualization technologies such as VMware or Hyper-V.\nExperience working within a managed services or outsourced IT support model.\nKnowledge of ITIL-based incident, problem, and change management processes.\nCompTIA A+, Network+, Microsoft, Google, or Apple certifications.","description_format":"text","description_chars":6539,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:05:53Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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