{"id":2595436,"url":"https://alion.io/job/metro-sys-onsite-it-support-technician-metrosys","title":"Onsite IT Support Technician - MetroSys","company":{"id":4418805,"name":"MetroSys","domain":"metro-sys.com","url":"https://alion.io/company/metro-sys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:05:53Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T01:20:44Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Position Overview\nMetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise environment. This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering closely with remote engineering teams.\nThe ideal candidate enjoys working directly with users, has strong troubleshooting skills, and is comfortable supporting a wide variety of endpoint devices, office technologies, and basic network infrastructure.\nKey Responsibilities\nEnd User Support\nProvide onsite technical support for Windows, macOS, Linux, mobile devices, printers, and peripherals.\nTroubleshoot hardware, software, operating system, Microsoft 365, and network connectivity issues.\nProvision and deprovision laptops, desktops, mobile devices, and user accounts.\nReplace failed equipment with loaner devices following established procedures.\nEscalate complex technical issues to Level 2 engineering teams while coordinating onsite troubleshooting activities.\nDeliver exceptional customer service and technical guidance to end users.\nOffice Infrastructure Support\nSupport office networking infrastructure including switches, routers, wireless access points, printers, conference room technology, digital signage, and collaboration equipment.\nPerform basic installation, configuration, testing, and troubleshooting of network-connected devices.\nSupport Wi-Fi, LAN connectivity, voice services, audiovisual systems, and workplace technology.\nCoordinate with vendors and third-party service providers during repairs, maintenance, and equipment installations.\nProvide onsite assistance during scheduled maintenance windows and infrastructure projects.\nAsset & Device Lifecycle Management\nReceive, inventory, image, configure, deploy, and retire end-user devices.\nMaintain accurate hardware asset records and inventory.\nCoordinate warranty repairs, equipment replacements, and device refresh activities.\nPerform hardware audits and ensure compliance with asset management policies.\nSecurely wipe and dispose of retired equipment following corporate security standards.\nProject & Operational Support\nSupport office moves, hardware refreshes, workstation deployments, and other IT projects.\nAssist with conference room setups, business events, and technology rollouts.\nMaintain accurate documentation, service tickets, and inventory records.\nSupport internal audits and compliance initiatives as required.\nRequired Qualifications\n2-5 years of experience in Desktop Support, Field Services, or End User Computing.\nExperience supporting Windows, macOS, Linux, Microsoft 365, printers, mobile devices, and endpoint hardware.\nBasic understanding of networking, Wi-Fi, switches, routers, and office infrastructure.\nExperience imaging, deploying, and supporting enterprise endpoint devices.\nStrong customer service, troubleshooting, and communication skills.\nAbility to lift and install computer equipment and travel between local office locations when required.\nPreferred Qualifications\nCompTIA A+, Network+, or equivalent certifications.\nExperience with Microsoft Intune, Jamf, SCCM, or other endpoint management platforms.\nFamiliarity with Cisco, Aruba, Meraki, or similar networking technologies.\nExperience using ServiceNow, Jira, or other IT Service Management platforms.","description_format":"text","description_chars":3478,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T07:05:53Z"}],"visa":[],"liveness":{"score":100,"band":"hot","label":"Hiring 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