IT Account Manager

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Position Title: Account Manager

Job Summary:

• Drives and manages the relationship with the business and ITG. Ensures the end-to-end delivery of IT business needs from project ideation to implementation. Works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Specific Duties & Responsibilities:

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
• Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
• Handles the assessment and evaluation of BAU system enhancements requested by business units
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
• Establish collaboration and teamwork with business units, key personnel and stakeholders.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or any related field

• At least 5 yearsof experience in account management, business relationship management, IT project coordination, or similar roles

• Proven experience in handling stakeholder engagements and managing client relationships

• Strong understanding of IT systems, SDLC, and BAU operations

• Experience in evaluating system enhancement requests, business cases, and requirements documentation

Other Details:

Rank: Junior Officer

Unit: Employee Services Sector / Information Technology Group / Business Relationship Management Division

Location: Metrobank Center, BGC