{"id":4008818,"url":"https://alion.io/job/metrolinx-operational-communication-coordinator","title":"Operational Communication Coordinator","company":{"id":1803056,"name":"Metrolinx","domain":"metrolinx.com","url":"https://alion.io/company/metrolinx-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:53:22Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T08:51:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.\nAt Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.\nOur Operational Communication Coordinator keeps customers informed across the GO Transit and UP Express networks by providing timely, accurate, and customer-friendly service updates. The Coordinator communicates planned and unplanned service changes and disruptions through various channels, helping customers stay informed throughout their journey.\nShift Details\nLocation: NOC Oakville (primary); Occasional travel to Union Station Bus Terminal (USBT)\nShift Hours: Various\nStart Rate (Non-negotiable): $26.49 per hour\nWhat will I be doing?\nMonitor GO Transit/UP Express rail and bus operations, identifying service impacts and customer implications in real time.\nDevelop and distribute timely, accurate customer communications across multiple channels, including On-The-GO alerts, website, station signage, social media, public announcements, and internal platforms.\nCommunicate service disruptions, delays, and recovery plans clearly to customers, frontline staff, and internal stakeholders.\nCoordinate and implement customer communication plans in collaboration with Network Operations Control (NOC) teams and external partners to meet established service standards and KPIs.\nMonitor operational systems, communication platforms, radios, and cameras to support effective customer information management.\nManage customer messaging during service recovery and major disruptions, ensuring accurate and consistent information is delivered across all channels.\nProgram and maintain automated public address systems and communication tools at Union Station and across the transit network.\nSupport customer experience initiatives, including trip planning, passenger assistance requests, lost and found inquiries, and customer escalations.\nAssist with onboarding, training, knowledge sharing, and process improvement activities, including shadowing opportunities and procedural support for new employees.\nAnalyze service issues and trends, maintain knowledge of policies and procedures, support after-hours customer communications, and perform additional duties as assigned.\nWhat Skills and Qualifications Do I Need?\nHigh School Diploma required; post-secondary education in Business Administration, Customer Service, Contact Centre Operations, or a related field is considered an asset.\nDemonstrated experience in customer service, contact centre operations, transit operations, or a similar fast-paced operational environment.\nExceptional written communication skills, including a minimum typing speed of 60 words per minute, with the ability to produce accurate and professional customer-facing communications.\nStrong verbal and written communication skills with the ability to respond to inquiries clearly, efficiently, and accurately.\nProven commitment to customer service excellence, with the ability to assess customer needs, exercise sound judgment, and provide effective solutions.\nDemonstrated ability to interpret real-time operational information and translate complex service impacts into clear, concise, and customer-friendly messaging.\nStrong coordination and collaboration skills, with the ability to work effectively across operational and cross-functional teams.\nProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience using multiple computer applications, digital communication platforms, and technology tools.\nExcellent organizational, prioritization, time management, and multitasking skills, with the ability to work independently and perform effectively under pressure.\nStrong problem-solving, conflict resolution, and de-escalation skills, supported by a solid understanding of customer service best practices; experience in the transit industry is considered an asset.\nAssets Include:\n\nFluency in French, meeting Ontario Public Service (OPS) bilingual proficiency standards.\nKnowledge of transit operations, service delivery, and incident management within a public transportation environment.\nThis is a 24/7-hour operational role, and the successful candidate(s) will be expected to work shift hours, which may include weekend, and or overnight shifts located at the NOC in Oakville.\nAccommodation:\nMetrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email .\nApplication Process:\nAll applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.\nShould it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.\nWe thank all applicants for their interest, however, only those selected for further consideration will be contacted.\nWE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.\n#LI-MM3","description_format":"text","description_chars":6037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Public Transport","Rail Transport"],"lifecycle":[{"event":"open","at":"2026-11-10T08:51:49Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":6,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T10:09:07Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/metrolinx-operational-communication-coordinator","json_url":"https://alion.io/job/metrolinx-operational-communication-coordinator.json","meta":{"generated_at":"2026-11-10T10:09:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1803056},"rest":"https://alion.io/mcp/rest/get_company?id=1803056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetrolinx-operational-communication-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetrolinx-operational-communication-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetrolinx-operational-communication-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metrolinx-operational-communication-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetrolinx-operational-communication-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008818}},{"tool":"search_jobs","arguments":{"company":"metrolinx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008818},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}