{"id":985034,"url":"https://alion.io/job/metropolis-technologies-staff-software-engineer-reliability","title":"Staff Software Engineer, Reliability","company":{"id":5152,"name":"Metropolis Technologies","domain":"metropolis.io","url":"https://alion.io/company/metropolis-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":69,"ghost_share":0.029,"stale_share":0.101,"repost_share":0.043,"time_to_fill_p50_days":58,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States","New York, United States","Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":203500,"max":248500,"currency":"USD","period":"year","gross":null,"usd_annual":248500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Chaos Engineering","optional":false},{"name":"Claude Code","optional":false},{"name":"Context Engineering","optional":false},{"name":"Copilot","optional":false},{"name":"Datadog","optional":false},{"name":"DNS","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Scala","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Stripe","optional":false},{"name":"Twilio","optional":false},{"name":"Git","optional":true},{"name":"MySQL","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Snowflake","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-16T21:04:08Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-16T22:38:39Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":29},"description":"Who we are\nThe real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.\nWho you are\nMetropolis is seeking a Staff Software Engineer focused on Reliability to own reliability across the entire Metropolis platform and drive the comprehensive practices that ensure system availability, resilience, and observability for our mission-critical mobility infrastructure. In this role, you will build reliability from first principles, architecting failover systems, implementing chaos engineering, and improving our observability foundation to maintain 99.9%+ uptime as we scale to new markets. \nAs the technical owner of our reliability posture, you will tackle challenges like external service failover, dependency mirroring, and database replication, working alongside highly technical teams across the organization to influence architecture decisions and establish company-wide reliability standards. You will join the Product Foundations team, playing a key role in building the foundational infrastructure that powers the future of mobility commerce.\nWhat you'll do\nOwn the overall reliability posture for the Metropolis platform, establishing practices, metrics, and systems that ensure 99.9%+ uptime across all services \nDesign and implement automatic failover mechanisms for critical external dependencies like Twilio for SMS/voice and Stripe for payments with circuit breakers, retry policies, and degraded mode operations \nArchitect and build active-passive or active-active regional deployment strategies with database replication, automated failover, and DNS-based traffic routing including disaster recovery planning and testing \nEstablish comprehensive monitoring using Datadog for APM, logs, and metrics correlation \nImplement synthetic monitoring, SLO-based alerting, on-call rotation, and escalation policies while building service health dashboards that show customer impact \nOwn the incident management process including workflows, tooling, post-mortem culture, runbook automation, and MTTR reduction initiatives to drive down mean time to recovery from detection to resolution \nDrive adoption of resilience patterns across all services including health checks, graceful degradation, feature flags, rate limiting, backpressure mechanisms, and chaos engineering practices \nBuild and maintain local mirrors for critical dependencies with artifact caching, dependency pinning, and vulnerability scanning to prevent build failures from upstream outages\nWhat we're looking for\n8+ years of engineering experience including software engineering, reliability engineering, SRE practices, or production operations at scale \nDemonstrate expert-level reliability engineering skills including hands-on experience with multi-region architectures, failover automation, circuit breakers, chaos engineering, and disaster recovery \nUtilize production observability expertise with deep experience implementing monitoring, alerting, tracing, and logging systems at scale - specifically Datadog or similar APM platforms in high-load environments \nApply strong systems thinking with proven ability to design resilient distributed systems that gracefully handle failures, network partitions, and external dependency outages \nDemonstrate database and data systems knowledge including replication strategies, backup/restore procedures, connection pooling, query optimization, and experience with both relational and NoSQL databases \nLeverage cloud platform expertise with production experience operating and ensuring reliability of systems on AWS including multi-region deployments, load balancing, and DNS-based failover \nPossess experience with AI-powered development tools such as Claude Code, GitHub Copilot, or similar agentic coding tools for enhanced productivity - context engineering in particular \nExhibit excellent technical communication with ability to influence technical decisions across teams, document complex systems, conduct post-mortems, and establish reliability standards organization-wide \nDemonstrate expert-level Java and/or Scala proficiency with strong understanding of JVM performance, concurrency, and operational characteristics\nWhile not required, these are a plus:\nBring Scala experience \nPossess SRE or Reliability Engineering experience at companies known for operational excellence such as Google, Amazon, Netflix or high-growth startups where you built reliability practices from the ground up \nDemonstrate incident response leadership including experience building incident management processes, conducting blameless post-mortems, and driving MTTR reduction initiatives in production environments \nUtilize chaos engineering experience with tools like Chaos Monkey, Gremlin, or similar, including designing and executing game days and failure injection testing \nExhibit performance optimization experience with profiling, benchmarking, capacity planning, and system tuning at hyperscale including experience optimizing for high-throughput, low-latency systems \nShow open source contributions or technical blog writing that demonstrates depth of expertise in reliability engineering, distributed systems, or production operations\nOur Stack\nLanguages + Frameworks: TypeScript, React, Scala (principally), Java (limited)\nDatastores: MySQL, PostgreSQL, Snowflake\nCloud: AWS\nVersion control: Git & GitHub\nAI Tooling: Copilot on GitHub\nObservability: Datadog\n4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection\nWhen you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $203,500 USD to $248,500 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-LR1 #LI-Onsite\nMetropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.\nAs part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.\nMetropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs - without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.\nWe are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at .","description_format":"text","description_chars":8503,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Mobility","Computer Vision"],"lifecycle":[{"event":"open","at":"2026-09-16T23:21:37Z"},{"event":"reopen","at":"2026-10-14T07:11:35Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":0.9,"age_days":29,"expected_fill_days":58,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":248500,"is_top_pay":false},"html_url":"https://alion.io/job/metropolis-technologies-staff-software-engineer-reliability","json_url":"https://alion.io/job/metropolis-technologies-staff-software-engineer-reliability.json","meta":{"generated_at":"2026-10-17T00:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":406,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5152},"rest":"https://alion.io/mcp/rest/get_company?id=5152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetropolis-technologies-staff-software-engineer-reliability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetropolis-technologies-staff-software-engineer-reliability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetropolis-technologies-staff-software-engineer-reliability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metropolis-technologies-staff-software-engineer-reliability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetropolis-technologies-staff-software-engineer-reliability"}]}