# Program Director - Quality & Customer Success

As Program Director III - Quality & Customer Success, you’ll report directly to the Executive Vice President of the Intelligence Portfolio. This role oversees quality assurance and customer success. The Program Director removes delivery impediments, strengthens collaboration across teams, ensures compliance with contract requirements, and advocates for successful customer outcomes. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: Constantly monitor project progress to identify impediments early on, actively engage in resolving them, andescalate issues when necessary. Manage and track dependencies across cross-functional teams or squads to ensure seamless collaboration andtimely delivery. Oversee and track all high-integr

- **Id**: 3766968
- **Url**: <https://alion.io/job/metrostar-program-director-quality-customer-success>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: head
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Washington, United States, Reston, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 10
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T17:30:09Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T17:47:53Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 5517
- **Description truncated**: no
- **Benefits**: Equity, Flexible schedule, Parental leave, Professional development, Retirement plans, Vision insurance, Wellness
- **Relocation offered**: no
- **Industries**: Digital Government, IT Consulting & Digital Transformation, AI Consulting & Integration

## Company

- **Id**: 678241
- **Name**: MetroStar
- **Domain**: metrostar.com
- **Url**: <https://alion.io/company/metrostar-2>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 12
- **Ghost share**: 0.167
- **Stale share**: 0.583
- **Repost share**: 0.167
- **Time to fill p50 days**: 21
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 185000
- **Max**: 225000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 225000

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Experience years min**: 10
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-04T20:20:31Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 21
- **Reasons**: conf:5, stale_co, velocity, win:early
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 225000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.