{"id":943884,"url":"https://alion.io/job/metrostar-service-desk-technician","title":"Service Desk Technician","company":{"id":678241,"name":"MetroStar","domain":"metrostar.com","url":"https://alion.io/company/metrostar-2","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Rosslyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-28T15:12:59Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-09-24T09:35:24Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"As a Service Desk Technician, you’ll provide onsite 24x7x365 ITIL-based Service Desk focused on mission-critical incidents at Post and VIPs. You'll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. \nWe know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. \nIf you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! \nWhat you’ll do: \nProvide support to end users for either PC, server, or applications and hardware\nInteract with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.\nSimulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.\nProvide technical assistance via phone, email and additionally in person, as required.\nProvide ad-hoc equipment and software tutorials, as well as perform daily quality checks and produce a weekly report.\nMonitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set.\nIntegrate knowledge management and training in ServiceDesk operations.\nWhat you’ll need to succeed: \n2 years of experience with ServiceNow and/or Remedy.\n2 years of experience doing Help Desk operations.\nKnowledge/experience in resolving problems associated with hardware and software issues that may result from PCs, Server, mainframe, applicationan understanding of PC hardware and connectivity components, a strong knowledge of Windows 7 and Windows 10, and experience supporting monitoring tools.\n\nA high school diploma.\nAn active an active Secret clearance (clearable up to Top-Secret).\nSALARY RANGE: $50,000 - $60,000\nThe salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: \nThe candidate's professional background and relevant work experience\nThe specific responsibilities of the role and organizational needs\nInternal equity and alignment with current team compensation\nThis role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:\nPerformance-based bonuses\nCompany-paid training and/or certifications\nReferral bonuses\nApplication Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.\nAdditional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.\nBenefits: All full-time employees are eligible to participate in our benefits programs:\nHealth, dental, and vision insurance\n401(k) retirement plan with company match\nPaid time off (PTO) and holidays\nParental Leave and dependent care\nFlexible work arrangements\nProfessional development opportunities\nEmployee assistance and wellness programs\nLike we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.\nCommitment to Non-Discrimination\nAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.\n What we want you to know:\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n Not ready to apply now? \nSign up to join our newsletter here.","description_format":"text","description_chars":4549,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Professional development","Retirement plans","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-18T14:07:08Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.28,"age_days":57,"expected_fill_days":20,"reasons":["conf:0","velocity","win:tail","crowd:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/metrostar-service-desk-technician","json_url":"https://alion.io/job/metrostar-service-desk-technician.json","meta":{"generated_at":"2026-09-24T10:35:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}