{"id":3791755,"url":"https://alion.io/job/metso-customer-service-specialist-2","title":"Customer Service Specialist","company":{"id":446967,"name":"Metso","domain":"metso.com","url":"https://alion.io/company/metso","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-05T13:15:39Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Do you enjoy being the go-to person key customers can count on for support and solutions?\nJoin a global leader in mining technology and make a positive impact on the sustainable use of the world’s natural resources. At Metso, you’ll be supported by an inclusive culture and a network of colleagues across the globe. With us, you’ll embark on a personal growth journey and be encouraged to reach your full potential. This is your invitation to rise above the possible and grow your skills with the support of an experienced team.\nIntroduction\nWe are seeking a Customer Service Specialist to join our Brisbane team. In this role, you'll work closely with customers and colleagues to help keep projects moving smoothly, support order fulfilment, and deliver a positive customer experience. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in systems, operations, and customer engagement.\nWhat You’ll Do\nBe part of a 10-person Customer Service team passionate about delivering great outcomes together.\nLearn from experienced colleagues and be set up for long-term success.\nWork alongside Site Account Managers to help customers prepare for upcoming site activities and project milestones.\nProvide quotations, process sales orders, and manage service requests with accuracy.\nLearn and use SAP, Salesforce, and other business systems, with support from experienced team members.\nCoordinate with teams across the business to ensure customers receive the support, information, and solutions they need.\nWho You Are\nIdeally you will have 1-3 years’ experience in customer service, administration, or operations.\nYou’re likely:\nFrom industries such as automotive, aviation, electrical construction, medical manufacturing, logistics, or simply curious about mining technology.\nConfident learning new systems, organised, and able to manage multiple priorities.\nA strong communicator who enjoys working with people and solving problems.\nMotivated to grow with a company that invests in its people.\nWhy Metso?\nSustainable career: the right balance of energy, challenge, motivation, and well-being along the way.\nCareer growth: Many of our leaders started in roles just like this. \nGlobal impact: Be part of an industry where innovation drives a more sustainable future.\nSupportive culture: Work with a collaborative team that values your development.\nFlexibility: We encourage balance through flexible working options.\nBenefits: Competitive salary, incentive program, extra annual leave, paid volunteer leave, gender-neutral parental leave, medical benefits, and more.\nLocation: Milton, Brisbane\nReporting to: Manager, Customer Service - Australia East\nMetso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of background. With over 17,000 employees in nearly 50 countries, Metso is the partner for positive change in the mining, aggregates, and metals industries.\nIf you’re ready to kickstart your career in mining technology and grow with us, we’d love to hear from you.\nApply now and take your first step with Metso.","description_format":"text","description_chars":3160,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-05T06:58:18Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":58,"expected_fill_days":18,"reasons":["conf:3","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T16:30:00Z"},"pay":null,"html_url":"https://alion.io/job/metso-customer-service-specialist-2","json_url":"https://alion.io/job/metso-customer-service-specialist-2.json","meta":{"generated_at":"2026-11-05T16:30:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21730,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":446967},"rest":"https://alion.io/mcp/rest/get_company?id=446967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetso-customer-service-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetso-customer-service-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetso-customer-service-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metso-customer-service-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetso-customer-service-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3791755}},{"tool":"search_jobs","arguments":{"company":"metso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3791755},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}