{"id":2312287,"url":"https://alion.io/job/metso-field-service-representative","title":"Field Service Representative","company":{"id":446967,"name":"Metso","domain":"metso.com","url":"https://alion.io/company/metso","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prince George, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":231},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T02:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-12T07:27:47Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.\nOur solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.\nJoin nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.\nThis is your opportunity to make an impact and rise above the possible.\nJob posting end date: 12/31/2026\nIntroduction\nNous sommes à la recherche d'un représentant du service en chantier pour rejoindre notre équipe de service en chantier. Vous serez responsable de la coordination/planification et de l'exécution/supervision des activités liées à la réparation, à l'entretien et à l'installation de l'équipement de traitement minier. Votre rôle joue un rôle crucial dans les travaux d'entretien ainsi que dans la connaissance de l'équipement minier. À ce poste, vous vous rapporterez au directeur du service en chantier.\nCe poste est principalement situé à Sudbury, North Bay, Thunder Bay, Ontario, Quebec, Prince George, Colombie-Britannique, mais nous sommes heureux de proposer des modalités de travail flexibles, y compris des options hybrides. Cependant, il implique jusqu'à 80 % de déplacements sur les sites des clients.\nÉquipe à laquelle vous appartenez\nVous rejoindrez une équipe d'experts en service en chantier qui se consacrent à la réparation, à la l’entretien et à l'installation des équipements de traitement minier de Metso.\nNotre culture d'équipe est axée sur la résolution des problèmes et l'accomplissement des tâches. Les membres de notre équipe sont répartis sur différents sites et coordonnent leurs activités avec l'équipe des opérations, le responsable de l'administration/comptabilité et l'équipe d'assistance technique en chantier.\nCe que vous ferez\nAvant d'arriver sur le chantier, étudier, planifier et préparer le travail du chantier en se basant sur l'étendue détaillée des travaux, les dessins, les procédures de l'entreprise, les instructions spécifiques, etc.\nTravailler en liaison avec les différentes équipes de support technique au sein de l'organisation Metso.\nFournir des services consultatifs pendant l'installation, la vérification, le démarrage et la mise en service.\nCoordonner les activités sur le chantier avec le client et/ou le(s) sous-traitant(s) du client.\nAssister le client dans l'exécution des travaux afin de respecter le calendrier des travaux sur le chantier.\nConseiller l'équipe de l'usine ou de l'entrepreneur pour qu'elle effectue en toute sécurité les travaux d'entretien, de réparation et d'amélioration.\nDéterminer les problèmes mécaniques et aider à prendre des mesures correctives et à effectuer des réparations.\nRecommande des procédures d'exploitation et d'entretien pour assurer le bon fonctionnement de l'équipement.\nFormer le personnel du client aux méthodes appropriées d'entretien et de réparation de l'équipement.\nRédiger des rapports du chantier à l'intention du client et des services internes, décrivant les problèmes rencontrés, les mesures prises et les recommandations futures.\nLe cas échéant, faire des recommandations pour améliorer les méthodes et/ou l'efficacité sur le chantier.\nSoumettre des rapport de dépenses conformément aux politiques et procédures de Metso en matière de voyages.\nEffectuer d'autres tâches liées au service en tant que membre du groupe de service de Metso, à la demande du directeur du service en chantier.\nDes déplacements (nationaux et internationaux) peuvent être nécessaires.\nEffectuer d'autres tâches diverses et/ou d'autres projets spéciaux selon les besoins.\nQui êtes-vous ?\nCertificat de mécanicien-monteur, mécanicien de chantier (millright) ou expérience équivalente.\nAu moins 5 ans d'expérience dans le domaine des services en chantier\nPasseport canadien valide.\nPermis de conduire valide\nCapacité à diriger, planifier et organiser des missions de service en chantier.\nMotivé, orienté vers le client.\nBonnes aptitudes à la communication, obligatoirement en anglais, à l'oral et à l'écrit.\nDe préférence, maîtrise du français, à l'oral et à l'écrit.\nCapacité à lire et à comprendre les dessins mécaniques en anglais et en système métrique.\nConnaissance des produits Metso.\nCompétences informatiques adéquates, capacité à travailler avec Microsoft Windows, Word, Excel et le courrier électronique Outlook.\nVolonté de se rendre sur les sites des chantiers y compris pour des périodes prolongées, jusqu'à 70 % du temps, en fonction des besoins des clients.\nCapable de s'acquitter de ses tâches sous pression, avec la possibilité de journées de travail de 16 heures.\nVolonté de répondre aux appels d'urgence du service en chantier 24 heures sur 24 et 7 jours sur 7.\nAppliquer et respecter les politiques, les objectifs, les buts, la sécurité et les normes de qualité ISO 9001 de l'entreprise.\nIntroduction\nWe are seeking a Field Service Representative to join our Field Service team. You will be responsible for the coordination/planning and execution/supervision of activities related to the repair, maintenance, and installation of mining process equipment. Your role plays a crucial part in maintenance work as well as knowledge in mining equipment. In this position, you will report to the Field Service Manager.\nThis position is mainly located in Sudbury, North Bay, Thunder Bay, Ontario, Quebec, Prince George, British Columbia but we are happy to offer flexible working arrangements, including hybrid options. however, it involves up to 80% of travel to customer sites.\nTeam you belong to\nYou will join a team of Field service experts dedicated to the repair, maintenance, and installation of Metso’s mining process equipment.\nOur team culture is all about solving and getting things done. The members in our team are in various locations and coordinate with Interfaces with Operations Team, Manager of Administration/Accounting/Field Service Support team.\nWhat you’ll do\nPrior to arrival at a field assignment, study, plan, and prepare for field work based on the detailed scope of work, drawings, company procedures, specific instructions, etc.\nWork in liaison with the various technical support staff within Metso’s organization.\nProvide advisory services during installation, checkout, start-up, and commissioning.\nCoordinate field activity with the customer and/or the customer’s contractor(s).\nAssist the customer in executing the work to maintain the field schedule.\nAdvise mill or contractor's crew in safely performing maintenance, repairs, and upgrade work.\nTroubleshoot mechanical problems and assist with corrective action and repairs.\nRecommend operating and maintenance procedures to insure proper function of equipment.\nTrain customer staff in proper methods to maintain and repair the equipment.\nWrite field reports for submission to the customer and internal departments outlining problems encountered, action(s) taken, and future recommendations.\nWhen appropriate, make recommendations to improve field methods and/or efficiency.\nSubmit expense statements according to Metso's travel policies and procedures.\nCarry out other service-related tasks as a member of Metso's Service Group as may be requested by the Field Service Manager.\nTravel (both domestic and international) may be required as needed.\nPerforms other miscellaneous duties and/or other special projects as required.\nWho you are\nMillwright certification or equivalent experience.\nMinimum 5 years’ experience in field service.\nValid Canadian passport.\nValid driver license\nAbility to lead, plan, and organize field service assignments.\nMotivated, customer oriented.\nGood communication skills, mandatory fluency in English, oral and written.\nFluency preferred in French, oral and written.\nAbility to read and understand mechanical drawings in the English and Metric System.\nProduct knowledge of Metso's equipment.\nAdequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes e-mail.\nWillingness to travel to job sites including for extended periods, up to 70% of the time as may be required to meet customer’s needs.\nCapable of carrying out duties under pressure with the potential for 16-hour workdays.\nWillingness to respond to field service emergency calls on a 24-hour/7-day basis.\nApply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.\nWhat's in it for you\nWellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.\nAnnual bonus - global incentive programs tied to business and performance targets.\nHybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.\nExtensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.\nWorldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.\nA thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.\nGet in touch\nWant to rise above the possible with us? Click ‘Apply now’ to leave your application.\nFor additional information, please contact Deidre Largent, Talent Acquisition Specialist at \nPour les postes pouvant être exercés en Ontario, l’échelle salariale prévue est de $90,000.00 à $110,000.00 CAD par année. La rémunération réelle au sein de cette fourchette sera déterminée en fonction des compétences, de l’expérience et des qualifications liées au rôle. La rémunération pour les postes exercés à l’extérieur de l’Ontario sera déterminée conformément aux lois locales applicables et aux conditions du marché.\nFor positions that may be performed in Ontario, the expected salary range is $90,000.00 - $110,000.00 CAD per year. Actual compensation within this range will be determined based on skills, experience, and role-related qualifications. Compensation for roles performed outside Ontario will be determined in accordance with applicable local laws and market conditions.\nMetso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.\nHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people\nMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.\nMetso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.\nMetso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. 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