{"id":3612989,"url":"https://alion.io/job/metso-key-accounts-manager","title":"Key Accounts Manager","company":{"id":446967,"name":"Metso","domain":"metso.com","url":"https://alion.io/company/metso","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Swakopmund, Namibia"],"countries":["NA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-03-16T00:00:00Z","employer_posted_date":"2026-03-16","last_verified_at":"2026-11-03T02:11:00Z","board_verified":false,"closed_at":"2026-11-03T02:11:00Z","days_open":232,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":232},"description":"Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. \nOur solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. \nJoin nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. \nThis is your opportunity to make an impact and rise above the possible.\nJob posting end date: 03/31/2026\nWe are seeking a Field Service Technician, to join our FSE Team. The successful candidate will be responsible for but is not limited to providing Metso’s customers with professional technical support of its products. This position will coordinate and work closely with the Service Business Line Technical Support Teams to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.\nIn this position, you will report to Field Service / LCS Supervisor.\nThis position is mainly located in Swakopmund - Namibia.\nTEAM YOU’LL BELONG TO\nYou will join the FSE Team and work closely with internal and external stakeholders, such asKey Global & Local Customers within the Business Line, Key Suppliers and Local SBL Customer Service Support Teams.\nWHAT YOU WILL DO\nAssures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency\nEstablishes best practice customer technical support services for Metso equipment\nSupports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects\nIdentifies potential new product/spares offerings which result from the review and analysis of the process problem at hand\nEffectively and accurately install and commissions Metso equipment\nUndertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards\nInterpersonal skills are required due to regular interaction and feedback with the customers\nProvide accurate instructions and training to customers’ plant personnel and maximize Metso products and services\nMust be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks\nAs required, coordinates, prepares, analyses and submits accurate and timely reports/feedback within Metso and Customers \nPositive customer relations, communication and delegation skills are essential\nExperience and capabilities enable carrying out responsibilities with limited direction\nSpecial Projects as assigned by Manager\nPerform routine and non-routine maintenance activities\nIdentify and report any risk of component or equipment failure\nInspect, install, adjust and maintain mechanical machines and equipment on site\nComponent rebuild & replacement\nPerform alignments\nProficiency in trouble-shooting hydraulics, pneumatics\nProficiency in welding/cutting\nEquipment lubrication\nEnsure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment\nProvide input to Maintenance and Reliability improvement initiatives\nRecommend job plan and tool changes to Maintenance Supervisors\nSafely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc\nFollow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, etc\nWHO YOU ARE\nMatric (Grade 12)\n Trades Papers in Fitting - Essential\nComputer Literate\nUnderstanding and principles of customer relations and interaction\nMinimum 5 years’ field service experience on mining process equipment (Crushers / Mills) - Essential\nAbility to effectively communicate with a drive and performance orientation\nAbility to work in a team atmosphere\nValid driver’s license (C1)\nKnowledge of ISO 9001 - 2008\nKnowledge of Mine Health and Safety Act\nKnowledge of Occupation Health and Safety Act\nPOSITION SPECIFICATION\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.\nWHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?\nLeadership and relationship building qualities, a bias for action and detail-oriented behaviours are required\nA self-motivated individual with the ability to work under stress and meet deadlines\nGood communication, co-operation and interpersonal skills\nStrong technical, analytical and mechanical skills and abilities\nWillingness / Ability to travel internationally\nWhile performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear\nThe employee is required to stand, walk, and climb or balance\nThe employee must lift and/or move up to 15 kg\nSpecific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus\nUse of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences\nClimbing of stairs, ladders, scaffolds at jobsites and customer facilities\nWHAT'S IN IT FOR YOU\nAn inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change\nCompensation and rewards - Global incentive program tied to business and performance targets\nA thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.\nExtensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.\nWorldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.\nGET IN TOUCH\nWant to rise above the possible with us?\nGo to our website www.metso.com, click on careers and start your application\nMetso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.\nHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people\nMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. \nMetso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.\nMetso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.\n\nmetso.com","description_format":"text","description_chars":8105,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Equity","Mentoring programs"],"hiring_locations":[{"name":"Namibia","iso":"NA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-02T15:10:03Z"},{"event":"close","at":"2026-11-03T02:11:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/metso-key-accounts-manager","json_url":"https://alion.io/job/metso-key-accounts-manager.json","meta":{"generated_at":"2026-11-03T04:05:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":446967},"rest":"https://alion.io/mcp/rest/get_company?id=446967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetso-key-accounts-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetso-key-accounts-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetso-key-accounts-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metso-key-accounts-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetso-key-accounts-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3612989}},{"tool":"search_jobs","arguments":{"company":"metso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3612989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}