{"id":2663752,"url":"https://alion.io/job/metso-senior-technical-support-engineer-bmh","title":"Senior Technical Support Engineer - BMH","company":{"id":446967,"name":"Metso","domain":"metso.com","url":"https://alion.io/company/metso","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-22T02:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-17T12:02:54Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.\nOur solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.\nJoin nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.\nThis is your opportunity to make an impact and rise above the possible.\nJob posting end date: 09/25/2026\nIntroduction:\nWe are looking for a Senior Technical Support Engineer to join our Bulk Materials Handling team. This position will provide advanced technical support for Metso Bulk Materials Handling product offerings (including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors, and associated material handling systems) across the full equipment lifecycle. This role operates with high autonomy and accountability and serves as a technical authority for complex system issues, escalations, and strategic initiatives. This role owns complex technical cases from intake through resolution, delivers structured troubleshooting and root-cause analysis, supports installation/commissioning when required, and drives knowledge capture and continuous improvement to reduce customer downtime and improve reliability, safety, and quality outcomes.\nSupports customers and internal stakeholders globally across troubleshooting, incident management, warranty/complaints handling, aftermarket services (spares, retrofits, upgrades), and product/engineering feedback loops. Collaborates with Market Areas, Field Service, Product Line/Engineering, Quality, Supply Chain, Project Management, and Technical Sales Support to ensure timely, technically sound solutions.\nThis position will be located in either Pittsburgh, PA, York, PA, or West Perth, Australia. This position may entail up to 20% global travel.\nWhat you’ll do:\nOwn and manage technical cases end to end (intake through resolution or handover), ensuring accurate documentation, structured follow up, and knowledge capture. \nProvide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance, and performance optimization of assigned equipment and systems. \nPerform failure analysis and Root Cause Analysis (RCA); define corrective/preventive actions and escalate systemic issues (VOC) to Engineering/Product teams. \nSupport installation, commissioning, start up, ramp up, and complex technical escalations, including on site interventions as required. \nDeliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), with recommendations to improve long term reliability. \nSupport warranty evaluations, quality deviations, and formal customer complaints through technical assessment, resolution, and follow up. \nDevelop, maintain, and contribute to technical knowledge assets and training materials; participate in internal/external technical training programs. \nParticipate in remote support and on call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance.\nWho you are:\nBachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline (or equivalent industry experience).\nDemonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries.\nExperience supporting commissioning, field service, or aftermarket environments; ability to work effectively in industrial plant conditions.\nStrong analytical, structured problem-solving capability (RCA), and clear customer-facing communication skills.\nAbility to collaborate across global, cross-functional teams and work independently in a dynamic environment.\nWillingness and ability to travel domestically and internationally as required. Up to 20% travel may be required.\nWhat's in it for you:\nAn inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.\nWellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.\nCompensation and rewards - Global incentive program tied to business and performance targets.\nHybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.\nA thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. \nExtensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.\nWorldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.\nGet in touch:\nWant to rise above the possible with us? Click ‘Apply now’ to leave your application.\nFor additional information, please contact Deidre Largent at .\nWe understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.\nMetso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.\nHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people\nMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.\nMetso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.\nMetso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.\n\nmetso.com","description_format":"text","description_chars":7276,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Equity","Flexible schedule","Hybrid work","Mentoring programs"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-16T01:42:51Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.666,"p_room":0.45,"age_days":25,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/metso-senior-technical-support-engineer-bmh","json_url":"https://alion.io/job/metso-senior-technical-support-engineer-bmh.json","meta":{"generated_at":"2026-10-17T12:58:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":446967},"rest":"https://alion.io/mcp/rest/get_company?id=446967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetso-senior-technical-support-engineer-bmh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetso-senior-technical-support-engineer-bmh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetso-senior-technical-support-engineer-bmh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metso-senior-technical-support-engineer-bmh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetso-senior-technical-support-engineer-bmh"}]}