{"id":3829710,"url":"https://alion.io/job/metso-sr-engineer-technical-support","title":"Sr. Engineer, Technical Support","company":{"id":446967,"name":"Metso","domain":"metso.com","url":"https://alion.io/company/metso","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-09T14:41:32Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.\nOur solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.\nJoin nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.\nThis is your opportunity to make an impact and rise above the possible.\nJob posting end date: 10/25/2026\nIntroduction\nWe are looking for a Sr. Engineer, Technical Support to join our Field Service team in the Market Area organization. In this role, you will provide high-level technical expertise as an Original Equipment Manufacturer (OEM) reference, supporting business growth, project development, and the delivery of technically sound solutions for equipment, spare parts, optimizations, and technology-related services.\nYou will report to Manager, Field Service, and the role location is San Juan, Argentina, with an onsite working model. Regular national and international travel to customer mining sites is required.\nTeam you will belong to\nYou will join the Field Service team, which supports customers through technical expertise, equipment performance improvement, maintenance guidance, and the development of reliable solutions across assigned technologies and business lines. The team plays an important role in supporting technical sales activities, project execution, and customer success by ensuring that Metso solutions meet technical, quality, and operational requirements.\nThe team collaborates closely with commercial teams, business line specialists, technical teams, customers, and other Metso personnel. Team members are based in San Juan and work closely with mining operations and customer sites when technical support is required.\nWhat you'll do\nSupport technical sales activities, tenders, and business development initiatives by providing expert technical guidance and ensuring the quality and feasibility of proposed solutions.\nContribute to the preparation of technical documentation and specifications for major contracts, aligning customer requirements with Metso standards and capabilities.\nConduct technical audits, equipment performance evaluations, diagnostics, repair assessments, and reviews of maintenance and work procedures.\nProvide technical expertise for equipment commissioning, maintenance, troubleshooting, and performance optimization to help customers maximize equipment value and reliability.\nDevelop, update, and verify technical maintenance, installation, repair, and troubleshooting procedures while ensuring compliance with Metso standards, specifications, and technical documentation.\nDeliver technical training and knowledge transfer to Metso personnel and customer teams on equipment operation, maintenance, and assembly practices.\nAct as a technical reference within the assigned technology area, providing guidance to less experienced engineers and leading technical portions of projects in accordance with established practices.\nFollow all quality, safety, occupational health, and environmental requirements and maintain the certifications and documentation needed to access customer sites.\nWhat you'll bring\nStrong experience in technical and administrative roles related to equipment support, maintenance, engineering services, or similar industrial environments.\nUniversity degree in Engineering or a related technical discipline such as Mechanical, Electrical, Electronic, Industrial, Chemical, Metallurgical Engineering, or another relevant field aligned with the assigned technology.\nAdvanced knowledge of equipment maintenance, repair, troubleshooting, and failure analysis, with the ability to identify and resolve complex technical issues.\nExpertise in mining project execution and in hydraulic, mechanical, and electrical systems, including the ability to interpret hydraulic and electrical drawings.\nKnowledge of quality assurance practices, statistical analysis, instrumentation, metrology, and management systems used to support technical excellence and operational performance.\nProficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.\nDemonstrated ability to lead maintenance and technical support activities while ensuring safety, quality, and technical compliance.\nCapability to train others, assess technical competency gaps, and transfer knowledge effectively to both customer and internal teams.\nCustomer-focused approach with the flexibility to travel and provide technical support at mining operations.\nEffective collaboration and communication skills, combined with a strong commitment to safety, quality, continuous improvement, and Metso values.\nNice to have\nSpecialized training or further studies in technical disciplines, administration, or management.\nTechnical expertise in assigned technologies such as crushing and screening, flotation and filtration, or horizontal and vertical grinding mills, including experience in process control or mineral processing where relevant.\nPrevious experience with equipment related to the assigned business line or technology area.\nWhat's in it for you\nAt Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.\nWe support your growth and wellbeing by offering:\nPurpose-led work: Contribute to enabling sustainable modern life and transforming the industry.\nWellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.\nRewards: Competitive compensation and performance-based incentives.\nGrowth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.\nCulture: A caring, collaborative, and inclusive workplace committed to helping you thrive.\nGet in touch\nWant to rise above the possible with us? Click \"Apply now\" to submit your application.\nMetso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.\nHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people\nMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.\nMetso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.\nMetso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.\n\nmetso.com","description_format":"text","description_chars":7585,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-05T19:09:32Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.727,"p_room":0.45,"age_days":31,"expected_fill_days":17,"reasons":["conf:12","velocity","win:tail","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/metso-sr-engineer-technical-support","json_url":"https://alion.io/job/metso-sr-engineer-technical-support.json","meta":{"generated_at":"2026-11-09T16:09:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":446967},"rest":"https://alion.io/mcp/rest/get_company?id=446967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmetso-sr-engineer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmetso-sr-engineer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmetso-sr-engineer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/metso-sr-engineer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmetso-sr-engineer-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3829710}},{"tool":"search_jobs","arguments":{"company":"metso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3829710},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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