{"id":3402790,"url":"https://alion.io/job/mettel-continuous-improvement-operations-engineer","title":"Continuous Improvement Operations Engineer","company":{"id":241286,"name":"Mettel","domain":"mettel.com.sg","url":"https://alion.io/company/mettel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":21,"ghost_share":0.238,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-28T14:53:30Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T11:54:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.\nWe believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. \nThe Continuous Improvement Operations Engineer is responsible for driving operational excellence initiatives across the organization's telecommunications service delivery, customer operations, provisioning, field services, and back-office functions. This role utilizes data analytics, process improvement methodologies, automation, and cross-functional collaboration to identify inefficiencies, reduce operational costs, improve customer experience, and increase organizational scalability.\nThe ideal candidate combines analytical problem-solving skills with operational knowledge of telecommunications services and systems to design, implement, and sustain process improvements that support business growth and customer satisfaction.\nEssential Duties and Responsibilities:\nCollect, analyze, and interpret operational, service delivery, customer support, and production data to identify trends, process gaps, bottlenecks, and improvement opportunities. \nEstablish key performance indicators (KPIs) for operational functions, evaluate current-state performance, and develop future-state targets and improvement roadmaps. \nDevelop and maintain process maps, workflow diagrams, value stream maps, and standard operating procedures for telecommunications operational processes. \nCreate dashboards, reports, and performance tracking tools to support data-driven decision-making. \nLead and support continuous improvement projects focused on service activation, order management, provisioning, technical support, billing operations, customer onboarding, and field operations.\nIdentify opportunities to eliminate waste, streamline workflows, automate manual processes, and improve service quality.\nFacilitate root cause analysis activities using Lean, Six Sigma, and other structured problem-solving methodologies.\nPartner with Operations, Engineering, Service Delivery, Customer Experience, Product Management, IT, and Vendor Management teams to implement sustainable process improvements. \nEvaluate operational systems and workflows to recommend enhancements, technology solutions, and automation opportunities.\nLead Kaizen events, process reviews, and continuous improvement workshops.\nMeasure post-implementation results and ensure achievement of efficiency, productivity, quality, and cost reduction objectives. \nSupport change management efforts, training initiatives, and adoption of new operational processes.\nDevelop business cases and ROI analyses for operational improvement initiatives.\nMonitor industry trends and best practices to drive innovation and operational excellence throughout the organization.\nQualifications:\nEducation\nBachelor's degree in Industrial Engineering, Operations Management, Business Analytics, Telecommunications, Information Systems, or related field.\nMaster's degree preferred.\nExperience\n3-7 years of experience in continuous improvement, operations engineering, process improvement, business analytics, or operational excellence.\nExperience within telecommunications, managed services, technology, or service-based industries preferred.\nDemonstrated success leading cross-functional improvement initiatives and delivering measurable business results.\nExperience with process automation, workflow management, and operational reporting tools.\nKnowledge, Skills, and Abilities\nStrong understanding of Lean, Six Sigma, Kaizen, and continuous improvement methodologies.\nAdvanced analytical and problem-solving skills.\nAbility to interpret complex operational and performance data.\nExperience with business intelligence tools such as Power BI, Tableau, or similar reporting platforms.\nKnowledge of CRM, ERP, ticketing, provisioning, and workflow management systems.\nStrong project management and organizational skills.\nExcellent written, verbal, and presentation communication abilities.\nAbility to influence stakeholders and drive change across multiple departments.\nProficiency in Microsoft Excel, Power BI, SQL, and data visualization tools preferred.\nUnderstanding of telecommunications operations, service delivery processes, carrier provisioning, or customer support environments preferred.\n\n*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $130,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.\nKeywords: Continuous Improvement Engineer, Telecommunications, Network Services, New Jersey, LinkedIn, Indeed, Jobs Near me, ATT, Verizon, Operations, Managed Services., Google\nMetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. \nTo learn more about our company visit us at www.mettel.net","description_format":"text","description_chars":6222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-28T15:05:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":95,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/mettel-continuous-improvement-operations-engineer","json_url":"https://alion.io/job/mettel-continuous-improvement-operations-engineer.json","meta":{"generated_at":"2026-10-29T16:16:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":241286},"rest":"https://alion.io/mcp/rest/get_company?id=241286"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmettel-continuous-improvement-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmettel-continuous-improvement-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmettel-continuous-improvement-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mettel-continuous-improvement-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmettel-continuous-improvement-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3402790}},{"tool":"search_jobs","arguments":{"company":"mettel.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3402790},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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