{"id":3034901,"url":"https://alion.io/job/mettel-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":241286,"name":"Mettel","domain":"mettel.com.sg","url":"https://alion.io/company/mettel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":20,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guaynabo, Puerto Rico"],"countries":["PR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Carbon Black","optional":true},{"name":"Incident Management","optional":true},{"name":"Microsoft Defender","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:23:17Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T11:44:16Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.\nWe believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. \nWe are seeking a skilled Desktop Support Engineer to deliver enterprise-level end-user support across a Microsoft-centric environment, including Windows 11, Microsoft 365, Entra ID, and Intune. This role is responsible for resolving complex hardware, software, and connectivity issues while ensuring reliable and secure endpoint performance across the organization. The ideal candidate combines strong technical troubleshooting expertise with a customer-first mindset and a commitment to service excellence. You will play a key role in maintaining productivity and delivering a seamless IT experience for enterprise users.\nROLE AND RESPONSIBILITIES:\nProvide Level 1/Level 2 technical support to end users through phone, email, chat, remote support, and in-person assistance.\nDiagnose and resolve Windows workstation, laptop, peripheral, software, printing, and connectivity issues.\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.\nAdminister and troubleshoot user accounts, permissions, authentication, and access using Active Directory and Microsoft Entra ID.\nManage and support Windows endpoints through Microsoft Intune and related endpoint-management technologies.\nDeploy, configure, patch, and maintain desktops, laptops, applications, and peripherals.\nTroubleshoot VPN, Wi-Fi, DNS, DHCP, TCP/IP, and other basic network connectivity issues.\nSupport employee onboarding, offboarding, workstation deployments, hardware refreshes, and technology moves.\nMonitor and resolve incidents and service requests through an ITSM platform such as ServiceNow or Jira.\nMaintain accurate documentation of incidents, resolutions, procedures, and IT assets.\nEscalate complex infrastructure, network, security, and application issues to appropriate technical teams.\nAssist with enterprise IT projects, migrations, upgrades, and technology deployments.\nFollow IT security, endpoint configuration, change-management, and compliance standards.\nProvide excellent customer service while communicating technical issues clearly to technical and non-technical users.\nREQUIRED QUALIFICATIONS:\n2+years of experience in desktop support, service desk, technical support, or endpoint engineering.\nStrong Windows 10/11 troubleshooting and administration experience.\nHands-on experience with Microsoft 365.\nWorking knowledge of Active Directory and Microsoft Entra ID.\nExperience with Microsoft Intune or another enterprise endpoint-management platform.\nSolid understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.\nExperience working with an enterprise ITSM/ticketing system.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent verbal and written communication skills.\nStrong customer-service orientation.\nBachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred. \nAbility to prioritize and manage multiple incidents in a fast-paced enterprise environment.\nEquivalent professional experience and industry certifications may be considered.\nDESIRED QUALIFICATIONS:\nMicrosoft MD-102, AZ-900, or related Microsoft certification.\nCompTIA A+ Certification is a plus,\nExperience with Microsoft Defender or Carbon Black for Endpoints.\nExperience with Intune or other software-deployment platforms.\nExperience supporting 200+ users in an enterprise environment.\nExperience with endpoint security, patch management, and vulnerability remediation.\nExperience with IT asset lifecycle management.\nCORE COMPETENCIES:\nEnterprise desktop support experience with Endpoint management\nMicrosoft technologies troubleshooting skills\nTroubleshooting and problem resolution\nStrong Customer service skills\nAddressing incident management timely with quality of service\nSecurity awareness skills\nGood documentation of assets and asset management\nA positive and can-do attitude\nEffective communication while dealing with end-users\nGood technical aptitude\nTeam collaboration and willingness to learn\nTECHNICAL ENVIRONMENT:\nEndpoint: Windows 11, laptops, desktops, mobile devices, printers, peripherals\nMicrosoft: Microsoft 365, Entra ID, Active Directory User Account Management, Intune, Teams, Outlook, OneDrive, SharePoint\nNetworking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN fundamentals\nManagement: ITSM/ticketing, endpoint management, software deployment, patch management, asset management\n*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $50,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.\nKeywords: #Guaynabo, #PuertoRico, #DesktopSupport, #InOffice, #Windows11, #Microsoft365, #Intune, #TechnicalSupport, #ApplicationSupport, #Troubleshoot, #IT, #ServiceNow, #Jira, #Workstation, #Connectivity, #IssueResolution, #EndpointEngineering\nMetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. \nTo learn more about our company visit us at www.mettel.net","description_format":"text","description_chars":6530,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-21T21:11:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":104,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/mettel-desktop-support-engineer","json_url":"https://alion.io/job/mettel-desktop-support-engineer.json","meta":{"generated_at":"2026-10-26T12:25:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17029,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":241286},"rest":"https://alion.io/mcp/rest/get_company?id=241286"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmettel-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmettel-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmettel-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mettel-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmettel-desktop-support-engineer"}]}