{"id":2558940,"url":"https://alion.io/job/mettler-toledo-field-service-engineer","title":"Field Service Engineer","company":{"id":2690481,"name":"Mettler Toledo","domain":"mt.com","url":"https://alion.io/company/mt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":239,"ghost_share":0,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":12,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T20:04:15Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-05T19:33:07Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Our Opening and Your Responsibilities\nReporting to Field Service Team Leader, this position will be responsible for conducting on-site installations, repairs, preventive maintenance and customer training (hardware, software and limited applications), for assigned instrumentation and supporting Field Service, In-House Repair, Sales, Customer Service and Product Management. The position will represent the Mettler Toledo standard of ‘Trusted Advisor’ to our customers. \nPerform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications \nEstablish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle \nSuccessfully complete advanced and expert level instructor led service product training \nDocument, communicate and manage customer issues with Sales, Service and Support \nProactively prioritize, schedule, track and execute service assignments to satisfactory completion \nDocument and report scheduling, utilization and escalation in a timely manner \nFeedback non-conformance issues for quality enhancements and technical bulletins \nManage and control field inventory Manage administrative time and deliver required e-work accurately and timely \nQuickly escalate ongoing, prolonged field situations to service management \nDemonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification) \nSuccessful service agreement and key account management \nManage all travel and support expense at or below budget \n All other duties as assigned\nWhat You Need to Succeed\nAssociate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field\nMinimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience Job Description \nExperience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus \nExcellent customer service and communication skills both oral and written - English required \nValid driver’s license and good driving record \nTo perform this job successfully, an individual should have knowledge of \n Windows-based operating systems \n MS Word - Level 1 \n MS Excel - Level 2 \n Internet Explorer\nOur Offer to You\nMedical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire \nTuition reimbursement, perks, and discounts \nParental and caregiver leave programs\nAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits \nGlobal market strength and worldwide leadership in precision instrumentation \nA brand name that is identified worldwide with precision, quality, and innovation\nThousands of patents, design and innovation awards across Mettler Toledo \n Global recognition for the quality of our products and services\nAbout Mettler Toledo\nWorking at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.\nOur instruments increase the efficiency and effectiveness of chemists and engineers.\nOur products help develop profitable, green, and safe scientific processes.\nWe help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.\nEqual Opportunity Employment\nWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here. \nMettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .\nFor those who prioritize precision, Mettler Toledo is precisely where you belong.\nJob Reference #\n22991\nPreferred Location\nTexas\nHouston\nJob Type\nFull-time\nLegal Entity\nAutoChem Columbia MOPO\n6708 Alexander Bell Dr, Columbia, MD 21046 United States\n+1 (410) 910-8100","description_format":"text","description_chars":5309,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:04:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.45,"age_days":21,"expected_fill_days":12,"reasons":["conf:2","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/mettler-toledo-field-service-engineer","json_url":"https://alion.io/job/mettler-toledo-field-service-engineer.json","meta":{"generated_at":"2026-11-05T21:38:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2690481},"rest":"https://alion.io/mcp/rest/get_company?id=2690481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmettler-toledo-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmettler-toledo-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmettler-toledo-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mettler-toledo-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmettler-toledo-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2558940}},{"tool":"search_jobs","arguments":{"company":"mt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2558940},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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