{"id":3613514,"url":"https://alion.io/job/metyis-e-commerce-operations-specialist","title":"E-commerce Operations Specialist","company":{"id":715787,"name":"Metyis","domain":"metyis.com","url":"https://alion.io/company/metyis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0.056,"stale_share":0.667,"repost_share":0.056,"time_to_fill_p50_days":36,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-11-02T15:20:57Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T06:23:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a E-commerce Operations Specialist with 4-5 years of experience to join our Digital Commerce team in our Digital Campus in Porto.\nRequirements\nWho we are\nWe are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients.\nTogether with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services.\nThis collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide.\nWhat we offer\nOpportunity to accelerate the pace of digitalization & ecommerce growth through advanced technology, business intelligence and analytics.\n\nDriving high-impact insights enhancing decision making across the entire organization.\n\nDriving brand equity and digital sales through enhanced digital experiences.\n\nInteraction with senior business and ecommerce leaders on regular basis to drive their business towards impactful change.\n\nBecome part of a fast growing international and diverse team.\n\nWhat you will do\nEnsure smooth end2end customer order experience through various Ecom platforms globally.\n\nMonitoring of operative Ecom processes.\n\nTrouble shooting and coordination of bug fixes in close collaboration with internal and external stakeholders.\n\nAnalyse SLAs and create reports based on business needs.\n\nInitiate and drive data based decisions and enhancements.\n\nCoordinate and plan key selling moments from operative site with cross functional teams and external service providers.\n\nOversee operative onsite communication and transactional emails.\n\nWork closely together with external providers such as 3PLs and global enablers.\n\nWhat you will bring\n4-5 years of E-Commerce Operations work experience.\n\nUnderstand Ecom customer needs and impacts.\n\nUnderstanding of Ecom KPIs and reflect them into own priorities.\n\nStrong understanding of stakeholder management and ability to maintain effective collaboration.\n\nSelf-starter attitude and willingness to take ownership.\n\nWillingness to make decisions and come up with own solutions.\n\nProcess and IT Affinity.\n\nExperience in Systems such as: SAP ERP; OMS; CMS; Ticketing Tools AEM; SFCC.\n\nNice to have:\nFluency in other (European) languages besides English, such as German, Spanish or French.\n\nExperience within the retail and fashion industry.\n\nExperience within international environments, consultancies or a start-up environment.\n\nWe are united by our differences\nAt Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.\nRecruitment Disclaimer\nMetyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. 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