{"id":4185723,"url":"https://alion.io/job/metyis-it-support-engineer-3","title":"IT Support Engineer","company":{"id":715787,"name":"Metyis","domain":"metyis.com","url":"https://alion.io/company/metyis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"WhatsApp","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T16:23:34Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:13:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Metyis is growing! We are looking for an IT Support Engineer, to join our Enabling Functions team in Amsterdam. The ideal candidate should have 3+ years of experience in IT Support.\nRequirements\nWhat we offer\nInteract with senior stakeholders at our clients on regular basis to drive their business towards impactful change.\n\nBecome part of a fast-growing international and diverse team.\n\nWhat you will do\nProvide friendly, professional, and hands-on IT support to colleagues in our Dutch offices.\n\nAssist and guide employees in the effective use of standard workplace applications and IT services.\n\nTroubleshoot and resolve issues related to laptops, mobile devices, software, Microsoft 365, connectivity, meeting rooms, and other workplace technology.\n\nTake ownership of incidents and requests and follow them through to resolution, collaborating with other IT teams or external partners where required.\n\nHandle the technical aspects of employee onboarding and offboarding, ensuring new colleagues have a smooth start.\n\nPrepare, install, configure, and deploy laptops and other devices using Microsoft Intune and Windows Autopilot.\n\nSupport Windows and Apple devices, smartphones, tablets, printers, office Wi-Fi, and meeting-room technology.\n\nMonitor and coordinate hardware warranties, replacements, and repairs.\n\nMaintain clear and useful IT documentation, manuals, and support procedures.\n\nProactively identify recurring issues and opportunities to improve the employee IT experience.\n\nWork closely with the global IT team and external IT partners to deliver consistent and high-quality IT support.\n\nWhat you will bring\nExposure working onsite providing IT Support and familiar with IT support processes and tools.\n\nOperational management and support of standard office hardware and applications, for example:\nWindows 11 and MacBook installation and management.\nSmart phones and tablets like iPhones, iPads, Android phones.\nMicrosoft 365 (tenant) admin centers like Entra ID, Intune\nM365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint\nMicrosoft Teams and other video conferencing tools and rooms.\nBasic knowledge of office network (Wi-Fi) and printing.\n\nFluency in English.\n\nExcellent customer service skills, energetic and enjoys helping people.\n\nAbility to work independently and organize and structure your own work and tasks.\n\nExperience in ticket management and technical troubleshooting, including diagnosing, resolving, and escalating IT issues in a timely manner.\n\nProficiency in managing support tickets through IT service management (ITSM) tools, ensuring adherence to SLAs and accurate documentation.\n\nLike to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products.\n\nStrong interpersonal and communication skills, with a positive, approachable, service-oriented mindset and the ability to collaborate effectively with colleagues at all organizational levels.\n\nProactive, patient and solution-oriented, taking ownership of issues, staying calm under pressure, working independently, and eager to continuously develop technical knowledge, particularly in Microsoft cloud and workplace technologies.\n\nWe are united by our differences\n\n At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.\nRecruitment Disclaimer\n\n Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @ metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. 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