{"id":2165550,"url":"https://alion.io/job/mews-operations-manager-fintech","title":"Operations Manager - Fintech","company":{"id":6710,"name":"Mews","domain":"mews.com","url":"https://alion.io/company/mews","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netherlands"],"countries":["NL"],"hiring_countries":["NL"],"hiring_countries_total":1,"salary":{"min":91500,"max":109500,"currency":"EUR","period":"year","gross":null,"usd_annual":122714},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Claude","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-08-03T08:27:28Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T15:30:07Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Help make the world more hospitable\nThe hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.\nYou’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.\nIf you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.\nAbout the role\nLet's get into the specifics. It’s impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it into a job description (which we do because this is a job description), it would be this:\nMews FS is looking for an Operations Manager to own first-line operational excellence across our Fintech environment. This is a hands-on accountability role for someone who wants to own outcomes in the detail: third-party operations, new-product readiness, customer support and complaints, operational risk, and service performance.\nYou will report directly to the CEO of Mews FS and operate as a senior first-line owner with visibility across leadership, the Board, and relevant stakeholders. Success in this role means orchestrating delivery, maintaining control, driving performance, and ensuring the service runs smoothly for customers. This role partners closely with our Operations Resilience Manager (ORM). The Operations Manager keeps the service running and the customer experience on track. The ORM focuses on resilience, recoverability, and control effectiveness.\nWhat you would do\nOwn third-party operations end to end, acting as the main point of contact for vendors and holding providers to account on onboarding, due diligence, performance, compliance, and issue resolution.\nLead operational readiness for new products and material changes, coordinating review, follow-up, and impact assessment to ensure changes land smoothly and are fully supportable.\nAct as the key operational link between different stakeholder groups ensuring strong coordination across support, incident response, and third-party delivery.\nOversee customer support and complaints, ensuring issues are resolved promptly, fairly, and in line with internal standards and other expectations.\nOwn operational risk and SLA monitoring, using clear indicators and reporting to keep senior management and the Board informed and to escalate risks early.\nSupport continuity during incidents and disruption scenarios, managing customer and operational impact while partnering closely with the ORM on the wider incident and resilience framework.\nKeep operational records accurate and audit-ready, and support internal, external, and other reviews across third-party management and operational controls.\nWhat you would bring\n5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment.\nGenuine hands-on delivery experience, not purely oversight from a distance.\nStrong experience across third-party governance, regulatory compliance, and customer operations.\nExposure to operational resilience and business continuity is a strong plus.\nStrong project management, communication, and relationship-building skills.\nComfortable owning end-to-end operational processes in a fast-moving, cross-functional environment.\nHigh attention to detail, strong judgement, and a high bar for accuracy and accountability.\nCredibility to operate as a first-line owner with senior leadership, Board, and regulator visibility.\nNetherlands\n€91.500—€109.500 EUR\nPay Transparency at Mews\nSalary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.\nThis salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.\nIf the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.\nWhat’s in it for you?\nOur success is powered by our incredible people, supported by benefits that help them thrive.\nGlobal benefits\nNo matter where you’re based, you’ll enjoy:\nUnlimited paid holiday (yes, really)\nParticipation in our company share program\nPaid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)\nAn annual Learning budget of €300 (and more for high performers) to support your development\nMonthly \"EDGE\" time to Explore, Develop, Grow, and Elevate yourself\nA work from anywhere policy with flexibility to work abroad for a few weeks each year\nRelocation options, available after one year\nFlexible, hybrid working options\nA home office setup budget to make your workspace your own and a monthly work-from-home allowance\nClaude tokens, so you can automate workflows and build smarter, more efficient ways of working\nLocal benefits\nYou'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.\nLife at Mews\nWe’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.\nWe also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.\nA few things that define how we work:\nHigh autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging - and rewarding.\nChange is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.\nWe’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.\nAI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.\nIf there's anything we can do to support you during the application process, let us know.\nWe don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.\nOne final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.\nIf Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.","description_format":"text","description_chars":7700,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Home office","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Services","Hotels & Resorts","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-09T09:51:13Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.673,"p_room":0.36,"age_days":70,"expected_fill_days":40,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":122714,"is_top_pay":false},"html_url":"https://alion.io/job/mews-operations-manager-fintech","json_url":"https://alion.io/job/mews-operations-manager-fintech.json","meta":{"generated_at":"2026-10-13T17:30:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6710},"rest":"https://alion.io/mcp/rest/get_company?id=6710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmews-operations-manager-fintech"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmews-operations-manager-fintech"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmews-operations-manager-fintech"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mews-operations-manager-fintech\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmews-operations-manager-fintech"}]}