{"id":2165553,"url":"https://alion.io/job/mews-payops-analyst-2","title":"PayOps Analyst","company":{"id":6710,"name":"Mews","domain":"mews.com","url":"https://alion.io/company/mews","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States","United Kingdom","Czech Republic","Spain"],"countries":["US","GB","CZ","ES"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":114500,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Databricks","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Stripe","optional":false},{"name":"Agile","optional":true},{"name":"Together AI","optional":true}],"status":"live","first_seen_at":"2026-06-10T13:20:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T22:05:47Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":123},"description":"Help make the world more hospitable\nThe hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.\nYou’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.\nIf you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.\nAbout the role\nLet's get into the specifics. It’s impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it into a job description (which we do because this is a job description), it would be this:\nThe PayOps Analyst is the operational heartbeat of Mews’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and provide the insight that keeps merchants getting paid accurately and on time.\nThis is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think clearly under pressure, and improve how the function operates over time. You’ll help keep daily operations stable while also strengthening the systems, reporting, and playbooks that make the team more proactive and scalable. This role is also built for an AI-first way of working. At Mews, we expect people to use AI tools such as Claude to reduce manual admin, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and able to show how it has genuinely improved the way you operate.\nYour mission, should you choose to accept it: \nMonitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen\nLog and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close\nPerform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager\nSupport operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches\nCoordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively\nPrepare weekly KPI reporting and monthly PSP or vendor performance summaries\nMaintain the runbook library for recurring issues and standard operating tasks\nFlag recurring incidents into the Operational Risk Register for governance review\nTrack PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager\nDraft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager\nValidate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag\nYou’llbe a great fit if you bring a few of the below with you: \n6+ years of experience in payments, operations, or fintech\nHands-on experience with PSPs, ideally Stripe and or Adyen; Airwallex or an equivalent provider is also relevant\nStrong understanding of card acquiring, payout processes, and authorisation flows\nStrong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns\nExperience with Jira, Confluence, Slack, and operational dashboards; familiarity with Power BI or Databricks is a plus\nClear, effective communication across internal teams and external partners\nRegulated financial services experience is helpful, but not required; strong technical PSP experience is the priority\nAI fluency: you actively use tools such as Claude in your work, provide clear context, iterate on outputs, and take ownership of AI-assisted work\nAbility to give a specific example of how AI has changed the way you work\nLocation A = USA\nTo be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.\nPay Transparency at Mews\nSalary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.\nThis salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.\nIf the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.\nCommissions are in addition to the advertised salary range and are determined based on employee performance.\nUS\n$114,500—$135,000 USD\nPay Transparency at Mews\nSalary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.\nThis salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.\nIf the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.\nWhat’s in it for you?\nOur success is powered by our incredible people, supported by benefits that help them thrive.\nGlobal benefits\nNo matter where you’re based, you’ll enjoy:\nUnlimited paid holiday (yes, really)\nParticipation in our company share program\nPaid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)\nAn annual Learning budget of €300 (and more for high performers) to support your development\nMonthly \"EDGE\" time to Explore, Develop, Grow, and Elevate yourself\nA work from anywhere policy with flexibility to work abroad for a few weeks each year\nRelocation options, available after one year\nFlexible, hybrid working options\nA home office setup budget to make your workspace your own and a monthly work-from-home allowance\nClaude tokens, so you can automate workflows and build smarter, more efficient ways of working\nLocal benefits\nYou'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.\nLife at Mews\nWe’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.\nWe also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.\nA few things that define how we work:\nHigh autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging - and rewarding.\nChange is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.\nWe’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.\nAI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.\nIf there's anything we can do to support you during the application process, let us know.\nWe don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.\nOne final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.\nIf Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.","description_format":"text","description_chars":9174,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Home office","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-09T09:51:13Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.352,"p_room":0.28,"age_days":123,"expected_fill_days":40,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/mews-payops-analyst-2","json_url":"https://alion.io/job/mews-payops-analyst-2.json","meta":{"generated_at":"2026-10-12T22:35:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6710},"rest":"https://alion.io/mcp/rest/get_company?id=6710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmews-payops-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmews-payops-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmews-payops-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mews-payops-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmews-payops-analyst-2"}]}