{"id":3186592,"url":"https://alion.io/job/meztal-part-time-it-support-specialist","title":"Part time IT Support Specialist","company":{"id":3736,"name":"MezTal","domain":"flextalstaffing.com","url":"https://alion.io/company/flextalstaffing","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T01:10:00Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description: IT Support Specialist\nPosition Overview\nWe are seeking a proactive and customer-focused IT Support Specialist to join our team. This person will be responsible for providing technical support across the organization, managing IT assets, and ensuring smooth operation of hardware, software, and network systems.\nThe ideal candidate has experience in help desk environments, troubleshooting technical issues, and maintaining accurate IT asset inventories, while following structured support processes and ticketing systems.\nKey Responsibilities\nTechnical Support & Troubleshooting\nProvide first- and second-level support for hardware, software, and network issues.\nManage incoming tickets and requests through the Help Desk system, ensuring timely resolution and proper escalation when necessary.\nTroubleshoot and resolve technical issues in a reactive, on-demand support model.\nSupport call center systems, including monitoring performance, resolving user issues, and coordinating with vendors if needed.\nEnsure all support requests are properly tracked; no work should be performed outside the ticketing system.\nEnd-User Applications & Collaboration Tools Support\nProvide support for Microsoft 365 applications, including:\nLanguage configuration changes\nTroubleshooting SharePoint and Excel macro errors (no configuration work)\nAssist with browser-related issues including synchronization, password recovery, plugin installation, and updates.\nSecurity, Access & Identity Management\nSupport authentication tools such as YubiKey and Microsoft Entra.\nManage user access, permissions, and licenses based on requests and approvals.\nAssist with enforcing secure access practices across systems and tools.\nVPN & Connectivity Support\nConfigure and support VPN access for employees.\nManage WireGuard users and troubleshoot connectivity issues.\nHardware & Software Administration\nInstall, configure, and maintain computers, peripherals, and mobile devices.\nPerform setup and configuration of new or reassigned equipment, including:\nMicrosoft Entra (if applicable)\nVPN setup\nMicrosoft Intune (if applicable)\nDialPad and Slack setup\nBrowser configuration (favorites, extensions)\nSupport software deployment, updates, and patching.\nEnsure systems operate efficiently and securely with minimal downtime.\nAsset Tracking & Inventory Management\nMaintain an up-to-date inventory of IT equipment, licenses, and software.\nTrack asset assignments and ensure accurate documentation.\nManage the full lifecycle of IT assets from procurement to disposal.\nDocumentation & Reporting\nCreate and maintain user guides, FAQs, and internal documentation.\nTrack and report Help Desk metrics, ticket resolution times, and system performance.\nSupport audits and compliance requirements related to IT systems and security.\nCollaboration & Support Process Ownership\nCollaborate with cross-functional teams to support business operations and projects.\nTrain employees on basic troubleshooting and IT best practices.\nPromote a structured Help Desk culture with clear processes and accountability.\nEnsure visibility and tracking of all IT activities through proper systems and tools.\nIT Procurement & Cost Analysis\nResearch and evaluate potential vendors and suppliers for IT equipment, hardware, software, and related services.\nPrepare and present cost comparisons, including pricing, specifications, warranties, delivery timelines, and overall value.\nProvide recommendations based on cost-effectiveness, quality, compatibility, and business needs.\nCoordinate the purchasing process with management and approved vendors, ensuring proper documentation and budget alignment.\nMaintain accurate records of purchases, vendor information, warranties, and equipment costs.\nIdentify opportunities to optimize IT expenses while maintaining quality and operational efficiency.\nRequirements\nProven experience in IT support, help desk, or technical support environments.\nStrong knowledge of hardware troubleshooting (PCs, laptops) and software support (Windows, macOS, Microsoft 365, cloud applications).\nExperience working with ticketing systems and structured support processes.\nBasic knowledge of networking (LAN/WAN, Wi-Fi troubleshooting, VPNs).\nFamiliarity with identity and access tools (e.g., Microsoft Entra, MFA tools).\nExcellent communication and problem-solving skills.\nHighly organized, detail-oriented, and able to manage multiple priorities.\nPreferred\nExperience supporting collaboration tools (Slack, DialPad, Microsoft 365).\nKnowledge of IT security practices and access management.\nExperience in asset management and IT inventory systems.\nCertifications such as CompTIA A+, ITIL, or Microsoft Certified IT Specialist (a plus).\nBilingual (Spanish/English) for international support environments.\nBenefits\nChristmas Bonus: 30 days, to be paid in December.\n Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN.\n Dental and Visual Insurance: Always smile and see with confidence!\n Life Insurance: (Death and MXN Disability)\n Vacation Days: 12 vacation days in accordance with Federal Labor Law \nCell Phone & Transportation Allowance: Employees receive a monthly total gross allowance of MXN $1,836, paid through payroll under the combined transportation and cell phone concepts.\n Multicultural Exposure: Work with operations within Mexico and the United States.\n MezTal Internal Events: Strike a healthy balance between your professional and personal goals.\n Exclusive Discounts: Benefits with different companies for being part of MezTal.\n Academic Agreements: Access to national universities and language schools.","description_format":"text","description_chars":5610,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Life 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