Service Coordinator

Overview

Big O Service Coordinators coordinate shop operations and perform sales and operational duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Pay: From $16.00 per hour

Responsibilities

Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services with customers and management

Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques

Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales

Promote sales through explaining benefits of service and products to customers

Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies

Manage ticket average and profitability and assist store manager in meeting company expectations

Receive and dispatch telephone calls in accordance with company policy

Provide fast and friendly customer service, handling customer questions and complaints courteously and efficiently per company policy

Protect company assets by properly cleaning, maintaining, and storing tools and equipment

Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards

Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas

Drain oil and change oil filters; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights

Properly check in vendors, receive merchandise, and stock shelves

Timely complete daily Today’s Class Technician and other required training

Assist in the proper training of new employees as needed

All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.  While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

17 years of age (with parental consent) or older

Ability to learn new concepts and use technical materials

Ability to consistently operate a computer and other office productivity machinery

Ability to demonstrate accuracy and thoroughness to ensure quality work

Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change

Ability to safely operate automatic and manual transmission vehicles

Availability to work holidays, weekends, and after regular business hours as needed

Ability and willingness to work with hazardous materials

Ability to consistently work in outdoor weather conditions

Ability and willingness to comply with Personal Protection Equipment (PPE) regulations

Vision, hearing, speech, and the ability to detect odors

Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift

Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds

Valid driver’s license

Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.

Ability to meet company requirements including successful pre-employment screenings

Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent

One year or more of experience in an automotive shop environment

Strong verbal communication skills

Ability to work both independently and in a team environment

Ability to work at a fast pace

Sales abilities 

Ability to prioritize and plan work activities using time efficiently

Ability to manage multiple tasks and projects