{"id":3750203,"url":"https://alion.io/job/mg-operations-analyst","title":"Operations Analyst","company":{"id":449916,"name":"M&G","domain":"mandg.com","url":"https://alion.io/company/m-and-g","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":21,"ghost_share":0.095,"stale_share":0,"repost_share":0.476,"time_to_fill_p50_days":19,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-04T14:57:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T19:57:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. \nOur two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.\nThrough telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.\nWe will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.\nThe Role:\nThe Operations Analyst sits within the Business Management & Finance team and supports the Head of Business Management. The role provides coordination and delivery support across people and stakeholder engagement activities, helping the wider Asset Management Technology team operate effectively and maintain momentum on its priorities.\nThe role has a particular focus on internal communications, people initiatives, leadership team support, operational coordination and process improvement. Working across Asset Management Technology and with stakeholders across the wider business, the Operations Analyst will help organise activity, produce clear and high-quality materials, maintain plans and actions, and ensure work is progressed in a timely and well-structured way.\nThis role is for someone who has developed a strong foundation in a professional working environment and is ready to broaden their business management and operational experience. The successful candidate will be proactive, organised and comfortable taking ownership of clearly defined tasks and workstreams, with appropriate guidance. They will bring strong communication skills, sound judgement, attention to detail and a collaborative approach.\nKey Responsibilities:\nSupport the planning and delivery of internal team communications, helping to ensure messages are clear, engaging, timely and aligned across channels.\nCoordinate communications from Asset Management Technology to the wider business, adapting content and tone for different audiences and formats.\nDraft and produce a range of high-quality materials, including team updates, presentations, briefing notes, announcements and content for collaboration channels.\nMaintain communication and activity plans, working with contributors to gather information, confirm next steps and keep delivery on track.\nSupport activities that strengthen colleague engagement, inclusion, recognition, wellbeing, learning and the overall working environment for the wider team.\nHelp organise team events, engagement sessions, workshops and other colleague-focused initiatives, including logistics, communications, materials and follow-up actions.\nProvide practical support to the leadership team, including coordinating meetings, preparing agendas and materials, capturing decisions and actions, and following up with owners.\nProvide structured support for priority initiatives, taking ownership of defined activities or workstreams, coordinating stakeholders, maintaining plans and actions, monitoring progress and escalating risks or issues when required.\nReview existing processes, identify opportunities to simplify or improve them, and work with colleagues to introduce practical solutions.\nBuild effective working relationships across Asset Management Technology and the wider business, helping information and activity flow between teams.\nRespond flexibly to changing priorities and provide broader operational support to the Business Management & Finance team as required.\nKnowledge, Skills & Experience:\nRelevant experience gained in a professional working environment, ideally within operations, business management, communications, project coordination or a similar role.\nEvidence of taking ownership of tasks or defined pieces of work and following them through to completion, with appropriate support and guidance.\nStrong written and verbal communication skills, with experience producing clear and accurate materials such as presentations, emails, updates, meeting papers or briefing notes.\nGood organisational and coordination skills, with the ability to manage several activities, deadlines and stakeholders at the same time.\nExperience supporting meetings, events, projects, communications or colleague engagement activities, including preparation, coordination and follow-up.\nA proactive approach, with the confidence to use initiative, ask questions and identify when input, support or escalation is required.\nStrong attention to detail and a commitment to producing accurate, high-quality work.\nThe ability to build positive working relationships with colleagues at different levels and across different teams.\nConfidence working independently on clearly defined activities while remaining comfortable seeking direction where needed. \nCompetence in Microsoft 365 tools, particularly PowerPoint, Excel, Outlook, Teams and SharePoint. Experience with other collaboration or planning tools would be beneficial. \nAn interest in using AI and automation tools to improve processes, increase efficiency and support the production of high-quality outputs. \nAn interest in asset management, technology or financial services is desirable, although prior industry experience is not essential. \nA collaborative, adaptable and positive approach, with curiosity and a willingness to learn and contribute across a varied range of activities. \nWhat Success Looks Like:\nCommunications and materials are clear, accurate, appropriately tailored and delivered on time. \nMeetings, events and team activities are well organised, with actions recorded and followed through. \nDefined tasks and workstreams progress with good visibility of status, dependencies, risks and next steps. \nStakeholders experience the role as reliable, responsive, collaborative and well organised. \nProcesses and ways of working become simpler, clearer or more efficient through practical improvement. \nWork Level: Experienced Colleague\nLocation: London\nWhat we offer:\nWe’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:\nA valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).\nAccess to ourShare Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.\nEnjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments. \nOur market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.\nHealth & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.\nTo explore more about life at M&G and our full benefits offering, visit Life at M&G\nAt M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds - across gender, ethnicity, age, disability, sexual orientation and more - including neurodivergent individuals, career returners and those with military service experience.\nM&G is proud to be Level 3:Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.\nWe are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. 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