Community Specialist

We are looking for a passionate and empathetic Community Specialist to foster, grow, and manage our online community. In this role, you will be the heart of our WhatsApp community-driving daily engagement, organizing exciting events, and building meaningful relationships with our members to create a supportive environment.

Key Responsibilities

• Create engaging, relevant, and high-quality content and activities specifically tailored for our WhatsApp groups.
• Facilitate discussions and interactions among community members to cultivate a supportive and lively environment.
• Provide continuous support, encouragement, and motivation to members based on their needs.
• Plan, organize, and execute regular community events (e.g., Facebook Live, webinars, quizzes) in collaboration with the Social Media team.
• Manage community loyalty programs and the Community Ambassador initiative.
• Identify and document inspiring member success stories to be used as testimonial content by the Digital team.
• Monitor and analyze key community performance metrics, focusing on participation and engagement rates.
• Compile and present regular reports regarding community activities and health on WhatsApp.
• Provide data-driven recommendations to continuously improve the effectiveness of community programs.
• Maintain an organized, accurate, and up-to-date community member database.
• Develop and schedule community activity calendars that align with member needs and company goals.

Qualifications

• Bachelor's Degree (S1), preferably majoring in Nutrition or a related field.
• Minimum of 1 year of experience in managing online communities, with a strong focus on the WhatsApp platform.
• Experience in providing nutrition counseling or having a solid foundational knowledge of nutrition is a huge plus.
• Proficient in managing WhatsApp communities and using supporting tools such as Google Sheets and Canva.
• Proven ability to craft highly engaging and interactive content for online communities.
• Strong capability in analyzing engagement metrics and generating insightful periodic reports.
• Experienced in managing and organizing member databases.
• Excellent written and verbal communication skills.
• Creative and innovative thinker when designing community activities.
• Natural ability to build and maintain positive relationships with community members.
• Strong understanding of consumer psychology and behavior.
• Proactive, solution-oriented, and highly empathetic.
• Deeply committed to creating a positive impact within the community.
• Able to work independently as well as collaboratively within a team, with excellent time-management skills.