{"id":3322976,"url":"https://alion.io/job/mgi-consultants-problem-manager","title":"PROBLEM MANAGER","company":{"id":3908443,"name":"MGI Consultants","domain":"mgi-recrute.fr","url":"https://alion.io/company/mgi-consultants","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreuil, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"EUR","period":"year","gross":null,"usd_annual":72690},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T08:37:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T08:05:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Au sein de la Control Tower centralise et supervise la gouvernance opérationnelle de l'ensemble des services de production (RUN, incidents majeurs, problèmes, releases et changements).\nDans cette direction opérationnelle des processus transverses ITIL, le Problem Manager garantit la stabilité et la disponibilité du système d'information.\nLa mission principale est d'identifier les causes profondes des incidents récurrents ou majeurs, de définir et coordonner les plans d'action correctifs et préventifs, et de s'assurer de leur mise en œuvre pour éradiquer définitivement les dysfonctionnements.\nPrincipales responsabilités\nGestion réactive des problèmes (Post-incidents majeurs)\n\nPrendre en charge les suites des incidents critiques (P1/MIM) affectant les différentes entités.\n\nOrganiser et animer les réunions post-mortem / Root Cause Analysis (RCA) avec les équipes d'ingénierie, d'infrastructure (réseau, systèmes, stockage, cloud) et les éditeurs.\n\nDocumenter les fiches de problèmes, formaliser les causes racines techniques ou organisationnelles et consigner les solutions de contournement (workarounds) dans la base de connaissances (KEDB).\n\n2. Gestion proactive et fiabilisation\nAnalyser les tendances et volumes d'incidents (statistiques de récurrence) pour détecter les faiblesses sous-jacentes de l'infrastructure avant qu'elles ne provoquent des pannes critiques.\n\nVérifier la traçabilité des incidents et des problèmes ainsi que la qualité de saisie des tickets.\n\nProposer des axes d'amélioration continue et des chantiers de fiabilisation de l'architecture ou des procédures d'exploitation.\n\n3. Coordination et pilotage des plans d'action\nDéfinir et assigner les actions correctives/préventives aux équipes techniques compétentes.\n\nAssurer le suivi rigoureux du respect des engagements et des plannings d'implémentation (via les comités de gestion des changements - CAB - si une modification technique est requise).\n\nValider l'efficacité des correctifs appliqués avant la clôture définitive des dossiers de problèmes.\n\n4. Reporting et comitologie\nConcevoir et alimenter les indicateurs clés de performance (KPI) : délais de résolution, taux de récurrence, nombre de problèmes ouverts/clôturés.\n\nPréparer et animer les comités de pilotage des problèmes (Problem Reviews) à destination du management.\n\nProfil recherché & Compétences requises\nExpertise méthodologique : Maîtrise avancée des bonnes pratiques ITIL (certification ITIL v3 ou v4 fortement appréciée).\n\nCulture technique infrastructure : Connaissances générales des environnements de production bancaire (serveurs Windows/Linux, mainframes z/OS, réseaux, bases de données, virtualisation, cloud hybride).\n\nOutils ITSM : Pratique courante de solutions ITSM d'entreprise (généralement ServiceNow).\n\nSavoir-être :\nCapacité d'animation, leadership fonctionnel et sens de la diplomatie en environnement sous tension.\n\nRigueur d'analyse, esprit de synthèse et persévérance dans le suivi des tâches transverses.\n\nBon relationnel client et posture orientée service.\n\nLangues : Français et anglais opérationnel (contexte international et équipes distribuées).","description_format":"text","description_chars":3127,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-27T08:48:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":72690,"is_top_pay":false},"html_url":"https://alion.io/job/mgi-consultants-problem-manager","json_url":"https://alion.io/job/mgi-consultants-problem-manager.json","meta":{"generated_at":"2026-10-28T08:29:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908443},"rest":"https://alion.io/mcp/rest/get_company?id=3908443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmgi-consultants-problem-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmgi-consultants-problem-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmgi-consultants-problem-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mgi-consultants-problem-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmgi-consultants-problem-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3322976}},{"tool":"search_jobs","arguments":{"company":"mgi-recrute.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3322976},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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