{"id":3408587,"url":"https://alion.io/job/mgi-consultants-responsable-helpdesk-hf","title":"Responsable Helpdesk (H/F)","company":{"id":3908443,"name":"MGI Consultants","domain":"mgi-recrute.fr","url":"https://alion.io/company/mgi-consultants","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vanves, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:12:14Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T18:45:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Au sein de la Direction Informatique (DIO), l'équipe support évolue. Dans ce contexte de transformation, nous recherchons un(e) Manager Service Desk dont la mission première sera de stabiliser rapidement l'activité du Help Desk, de restaurer un climat de confiance et de structurer durablement le service. Votre objectif : garantir un support de haute qualité à l'ensemble des collaborateurs et à nos directions partenaires.\nRequirements\nVos Missions Principales\nManagement et Développement d'Équipe\nEncadrement de proximité : Manager, accompagner et développer une équipe de 3 techniciens.\n\nOrganisation : Gérer les activités, les plannings, la répartition des tâches et définir les priorités quotidiennes.\n\nMontée en compétences : Mettre en œuvre un plan de formation continue pour les techniciens et Team Leaders, et accompagner les équipes au changement.\n\nPilotage Opérationnel et Gestion ITSM\nPilotage du Service Desk : Garantir la réactivité, la qualité du service et la satisfaction client au quotidien.\n\nAdministration de l'outil ITSM : Participer à la mise en place, l'adaptation et l'optimisation de l'outil ITSM. Structurer les workflows et former les équipes à son utilisation quotidienne.\n\nProcessus ITIL : Assurer la gestion des incidents, des demandes et des problèmes avec une attention forte sur la traçabilité, les escalades et le respect des bonnes pratiques ITIL.\n\nGestion des Crises et Amélioration Continue\nSupervision : Prendre en charge les situations urgentes et sensibles. Superviser les incidents majeurs et complexes en mobilisant les équipes techniques pour accélérer la résolution.\n\nCoordination : Agir en tant que point de contact privilégié entre les équipes IT, les métiers et les partenaires lors des escalades.\n\nPerformance : Suivre les SLA/KPI, analyser la performance collective du service et assurer un reporting managérial régulier pour s'inscrire dans une démarche d'amélioration continue.","description_format":"text","description_chars":1929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-28T16:58:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/mgi-consultants-responsable-helpdesk-hf","json_url":"https://alion.io/job/mgi-consultants-responsable-helpdesk-hf.json","meta":{"generated_at":"2026-10-29T19:34:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908443},"rest":"https://alion.io/mcp/rest/get_company?id=3908443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmgi-consultants-responsable-helpdesk-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmgi-consultants-responsable-helpdesk-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmgi-consultants-responsable-helpdesk-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mgi-consultants-responsable-helpdesk-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmgi-consultants-responsable-helpdesk-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3408587}},{"tool":"search_jobs","arguments":{"company":"mgi-recrute.fr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3408587},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}