{"id":1517322,"url":"https://alion.io/job/mgic-senior-customer-trainer","title":"Senior Customer Trainer","company":{"id":1986840,"name":"MGIC","domain":"mgic.com","url":"https://alion.io/company/mgic-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87990,"max":149590,"currency":"USD","period":"year","gross":null,"usd_annual":149590},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-01T17:58:37Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.\nPURPOSE\nThis role develops and delivers industry-leading educational experiences that strengthen customer relationships, increase adoption of MGIC products and services, and help customers navigate the evolving mortgage lending environment. The position combines mortgage expertise, instructional design, customer consulting, and executive-level presentation skills to create meaningful business value for customers and MGIC.\nPRIMARY DUTIES AND RESPONSIBILITIES\nThe following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.\nWith a focus on MGIC’s customers, coordinates and conducts training for products, services, and industry knowledge to enhance insurance sales. Works with managers in Market Engagement and Sales to plan, organize, and conduct training programs. \nConsults with customers to identify skill gaps, operational challenges and emerging training needs among their teams.\nIn conjunction with Account Managers, establishes programs that are valuable to MGIC and its relationship with the customers. \nTranslates industry changes, underwriting trends, and investor requirements into practical learning experiences for customers.\nDetermines appropriate training methodologies, designs program structures, produces instructional materials, and coordinates any other training aspects of the program.\nMonitors and evaluates trainees' progress during training and ensures trainees are competent to apply newly acquired skills and technology.\nContinually looks for new and related content to customize current programs. Anticipates training requirements as they relate to business objectives.\nServes as an experienced and knowledgeable resource for MGIC customers regarding their instructional needs.\nResponsible for expense control and cost effectiveness of training programs.\nTravels up to 60% of time to customer shops to provide training. \nEXPERIENCE/BACKGROUND\n5+ years of experience in mortgage insurance, mortgage lending, underwriting, or related financial services environments.\nCurrent underwriting, investor, government business environment knowledge.\nExperiencedesigning, developing, and implementing training programs.\nStrong facilitation and presentation skills.\nDemonstrated ability to engage and present effectively to audiences ranging from front-line operations staff to senior and executive leadership.\nExperience utilizing virtual learning platforms, digital content creation tools, learning technologies, and AI-enabled productivity tools to create engaging customer learning experiences preferred.\nStrong written communication and content development skills.\nMust be able to prepare written training materials using a style and format appropriate for the intended audience and that accomplish intended results. \nMust be able to manage multiple projects independently and consult with subject matter experts to verify technical information.\nFLSA: This position qualifies for the Administrative exemption as the employee is required to exercise discretion and independent judgment in assessing the needs of customers and representing MGIC as a technical expert.\nDISCLAIMER (Americans with Disabilities Act) - All job responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.\nPay Range:\n$87,990.00 - $149,590.00This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth\n Enjoy these benefits from day one:\nCompetitive Salary & pay-for-performance bonus\nFinancial Benefits (401k with company match, profit sharing, HSA, wellness program)\nOn-site Fitness Center and classes (corporate office)\nPaid-time off and paid company holidays\nBusiness casual dress\nFor additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.\nNote to all recruitment agencies:\nMGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.","description_format":"text","description_chars":5379,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-09-30T10:09:28Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.28,"age_days":72,"expected_fill_days":24,"reasons":["conf:9","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":149590,"is_top_pay":true},"html_url":"https://alion.io/job/mgic-senior-customer-trainer","json_url":"https://alion.io/job/mgic-senior-customer-trainer.json","meta":{"generated_at":"2026-10-02T01:44:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2270,"day_limit":5000,"remaining_today":2730,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}