{"id":2929636,"url":"https://alion.io/job/mgm-resorts-international-it-support-lead-engineer","title":"IT Support Lead Engineer","company":{"id":447489,"name":"MGM Resorts International","domain":"mgmresorts.com","url":"https://alion.io/company/mgmresorts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Self-Healing","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T20:56:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Las Vegas, NevadaThe SHOW comes alive at MGM Resorts International\nHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.\nTHE JOB:\nThe IT Lead Support Engineer will ensure the continuous operational availability of critical applications for MGM Resorts International. This role provides advanced (Tier 2 and Tier 3) support for resolving operational issues in alignment with established Service Level Agreements (SLAs). The Lead is responsible for conducting complex root cause analysis, designing technical solutions that support self-healing and high availability, and guiding the team through mentorship and technical leadership. This position requires cross-functional collaboration with internal departments, vendors, and managed service providers to maintain high-quality application performance.\nTHE DAY-TO-DAY:\nAttend and lead project meetings as needed and support initiatives with technical insights and execution\nManage the support ticket queue and assign tickets, monitor progress, follow up on progress and ensure timely resolution\nMentor and provide constructive feedback to team members to improve technical and professional proficiency\nEffectively communicate the needs of the team to the department manager and escalate issues as required to ensure 24/7/365 support coverage, including managing on-call schedules\nAct as an escalation point for complex issues from the Operations Center, vendors, and Managed Service\nProviders; participate in strike teams as needed for resolution. Provide Subject Matter Expertise (SME) on application-level issues and solutions\nResponsible for developing and maintaining a deep understanding of system/application topologies including interfacing systems, databases, cloud infrastructure, networking, and various technical layers\nResponsible for creating, updating, maintaining knowledge based (KB) articles, FAQs, and documentation related to applications and application issues for all teams\nStay current on applications, technologies, and technical skillsets through continuous training\nEscalate unresolved issues to Tier 4+ teams including Architecture, Development, Infrastructure\nEngineering, application vendors and any other required team with follow-up. \nTrack known issues awaiting vendor/development code releases\nProvide technical leadership, enforce best practices in version control, and guide application engineers on tools and processes\nProvide and maintain high-level knowledge and hands-on proficiency with Windows OS (latest versions),\nRemote Access/Support tools, Active Directory, Unix/Linux operating systems, Cloud platforms and networking fundamentals\nCollaborate with IT teams, business users, stakeholders, and external vendors to ensure issue resolution and continuous improvement\nTHE IDEAL CANDIDATE:\n5+ Years of Prior Relevant Experience In a Support Engineering or related IT role Required\nBachelor's Degree Preferred\nA strong technical background Preferred\nDemonstrated experience supporting enterprise applications, with a track record of developing and implementing increasingly complex solutions\nStrong system troubleshooting skills, including end-to-end diagnostics across multiple platforms\nProject management capabilities which include planning, coordination, execution, and accountability\nTHE PERKS & BENEFITS:\nPrioritize your wellness, access programs crafted to nurture your mental and physical health. \nEnjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond! \nPark with ease-whether you're on or off shift, it's free! \nFrom healthcare to financial support and generous time-off options, we’ve got you covered. \nElevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities. \nVIEW JOB DESCRIPTION:\nhttps://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12538\nAre you ready to JOIN THE SHOW? Apply today!","description_format":"text","description_chars":4235,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-20T14:22:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.581,"p_room":0.55,"age_days":14,"expected_fill_days":13,"reasons":["conf:6","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/mgm-resorts-international-it-support-lead-engineer","json_url":"https://alion.io/job/mgm-resorts-international-it-support-lead-engineer.json","meta":{"generated_at":"2026-11-03T03:20:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447489},"rest":"https://alion.io/mcp/rest/get_company?id=447489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmgm-resorts-international-it-support-lead-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmgm-resorts-international-it-support-lead-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmgm-resorts-international-it-support-lead-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mgm-resorts-international-it-support-lead-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmgm-resorts-international-it-support-lead-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2929636}},{"tool":"search_jobs","arguments":{"company":"mgmresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2929636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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