{"id":3207694,"url":"https://alion.io/job/mhc-customer-success-manager-payments","title":"Customer Success Manager, Payments","company":{"id":1808176,"name":"MHC","domain":"mhc.ie","url":"https://alion.io/company/mhc-ie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HireHive","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-24T11:58:01Z","employer_posted_date":null,"last_verified_at":"2026-10-24T11:58:01Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Who we are:MHC is a global provider of AI-powered SaaS solutions for document, communication, and payment automation - purpose-built for highly regulated industries. We simplify complexity and unlock intelligence so organizations can deliver exceptional experiences with confidence.\nOur platform helps enterprise and mid-market organizations improve efficiency, ensure compliance, and modernize customer communications at scale. Customers use MHC solutions to generate more than 10 billion documents and process billions in AP payments annually. Recognized as a Leader in multiple G2 reports and featured in analyst reports from Gartner, IDC, Aspire, and Aragon, MHC is built for organizations that can't afford to get it wrong.\nPeople are at the center of everything we do - for our customers and within our own walls. MHC supports a flexible, work-where-you-live model, and for five consecutive years has been named one of Minnesota's Top Workplaces by the Star Tribune, based entirely on employee feedback. We are a team driven to grow, committed to being better than yesterday, and stronger together. We earn trust every day with our customers, our partners, and each other. We experiment boldly, and when our customers win, we win.\nFor more information, visit mhcautomation.com.\nWho we are looking for:We are seeking a highly motivated and experienced Customer Success Manager, Payments to support and grow our MHC NorthStar Payments Plus customer base. This role is both strategic and hands-on, focused on helping customers successfully implement, adopt, and expand their B2B payment programs.\nThe ideal candidate brings deep expertise in B2B payments, excels at client relationship management, and has a proven ability to drive revenue growth through customer engagement and program expansion. This individual will serve as a trusted advisor to customers while partnering closely with our payment partner, Bottomline to deliver a best-in-class payments experience.\nWhat you will get to do:Customer Relationship Management\nAct as the primary point of contact for a portfolio of Payments focused customers\n\nBuild and maintain strong, long-term relationships with key stakeholders\n\nUnderstand each customer's business goals and align payment strategies to drive value\n\nProgram Implementation & Growth\nSupport customers end to end from sale to onboarding of their payment programs\n\nLead vendor enrollment campaign kickoffs, ensuring successful program launches\n\nOwn the full lifecycle of vendor enablement and electronic payment adoption (ACH, virtual card, etc.) from initial enrollment through ongoing optimization of payment mix to increase efficiency, ROI, and program spend\n\nIdentify opportunities to expand payment programs, grow spend, and increase revenue\n\nStrategic Advisory\nServe as a trusted strategic advisor, helping customers optimize and scale their payment programs\n\nUse data and insights to guide customers toward continuous improvement and measurable outcomes\n\nOperational Execution\nDeliver consistent, proactive communication and reporting to customers\n\nManage a book of business while ensuring a high level of service across all accounts\n\nTrack customer health, adoption metrics, and revenue performance\n\nPartner Collaboration\nWork closely with Bottomline as a key payments partner\n\nMaintain regular communication with Bottomline to align on account strategy, performance, and opportunities\n\nCoordinate cross-functional efforts to ensure seamless customer experience\n\nSupport & Issue Resolution\nAct as the front line of support for customer questions and program needs\n\nPartner with internal teams (Product, Customer and Sales) and Bottomline to resolve issues quickly and effectively\n\nWhat Success Looks Like in This Role:\nHigh customer satisfaction and retention across assigned accounts\n\nIncreased adoption of electronic payments within customer programs\n\nGrowth in payment volume and revenue generation\n\nStrong, collaborative partnership with our payments partner\n\nWell-managed portfolio with consistent communication and measurable outcomes\n\nKnowledge and Skills: \nExperience working with or alongside Bottomline or similar payment network providers\n\nFamiliarity with ERP integrations and procurement/AP workflows\n\nKnowledge of electronic payment methods (ACH, virtual card, wire, etc.)\n\nTools and tech stack: Salesforce, Gong, Teamworks, Excel\n\nEducation and Qualifications: \nBachelor’s degree in business or other related focus\n\n5+ years of experience in Customer Success, Account Management, or Relationship Management\n\nStrong background in B2B payments, AP/AR automation, or financial technology\n\nDemonstrated success in driving customer growth, retention, and revenue expansion\n\nExperience leading or supporting vendor enrollment campaigns and payment adoption initiatives\n\nAbility to operate both strategically and tactically in a fast-paced environment\n\nExcellent communication and stakeholder management skills\n\nStrong organizational and time management skills, with the ability to manage multiple priorities\n\nExperience working with external partners and managing cross-functional collaboration\n\nData-driven mindset with the ability to translate insights into actionable recommendations\n\nWe are proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better - Join us.\nThis role is not eligible for visa sponsorship.\n\nMHC Comprehensive Benefits PackageWe offer a robust benefits package designed to support the well-being and financial security of our employees. \nOur Benefits Include:\n\nWorkplace Flexibility\n\n401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.\n\nMedical Plans: Comprehensive co-pay or HSA coverage options to keep you and your family healthy.\n\nDental and Vision Plans: Access to a large network of providers for dental and vision health. \n\nDaycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.\n\nGroup Term Life Insurance: Coverage of $50,000 to provide peace of mind.\n\nGenerous Paid Time Off (PTO) Policies: Ample time to relax and recharge.\n\nEmployee Assistance Program (EAP): Support for personal and professional challenges.\n\nVoluntary Benefits Available:\n\nAdditional Life Insurance\n\nCritical Illness Insurance\n\nAccident, Cancer & Hospital Indemnity Insurance\n\nLegal/ID Shield\n\nPet Insurance\n\nParental Leave:\nIf your state offers a paid family or medical leave program, you will have access to those benefits. For employees in states without a state program, we offer:\n\nFour weeks of paid paternity leave, available after one year of employment, with partial eligibility beginning at six months.\n\nTwelve weeks of paid leave for the birth parent, eligibility rules apply.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\nWhile we may use AI tools to support parts of our hiring process, applicants and candidates may not use AI tools (such as chatbots, writing assistants, or real-time response generators etc.) to complete application materials, assessments, or interviews. Responses should reflect your own knowledge, skills, and communication style. If our review indicates that AI was used in a manner inconsistent with this expectation, we will not move forward with your candidacy.\nSalary: $90-100k base salaryOriginally posted on Himalayas","description_format":"text","description_chars":8020,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T14:30:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/mhc-customer-success-manager-payments","json_url":"https://alion.io/job/mhc-customer-success-manager-payments.json","meta":{"generated_at":"2026-10-27T09:54:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808176},"rest":"https://alion.io/mcp/rest/get_company?id=1808176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmhc-customer-success-manager-payments"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmhc-customer-success-manager-payments"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmhc-customer-success-manager-payments"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mhc-customer-success-manager-payments\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmhc-customer-success-manager-payments"}]}