{"id":2102067,"url":"https://alion.io/job/mhk-technical-consultant","title":"Technical Consultant","company":{"id":3783710,"name":"MHK","domain":"mhk.com","url":"https://alion.io/company/mhk-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":399},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GPG","optional":false},{"name":"HIPAA","optional":false},{"name":"Linux","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SoapUI","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Anthropic","optional":true},{"name":"AWS","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"Bitbucket","optional":true},{"name":"Git","optional":true},{"name":"LLM","optional":true},{"name":"OpenAI","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-08T18:13:30Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T20:12:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Technical Consultant is a client-facing technical advisor who helps translate business needs into reliable MHK solutions. The hybrid-based role investigates root causes across data, integrations, configuration, and system behavior; supports implementation and validation; and guides solution decisions. By coordinating with clients and internal teams, the consultant helps resolve complex issues and deliver sustainable outcomes.\n Use SQL, system data, logs, configuration, and approved tools to investigate issues, validate behavior, and identify likely causes across configuration, data, integrations, environments, workflows, or product functionality.\n\nTriage complex escalations by assessing scope, impact, reproducibility, and priority; gather evidence, recommend next steps, and provide context before routing issues to Product or Software Engineering.\n\nSupport client file layouts, inbound and outbound feeds, batch processing, SFTP operations, PBM exchanges, vendor feeds, and related integration workflows.\n\nAnalyze files, payloads, rejections, mappings, code values, crosswalks, and processing results; partner with clients, PBMs, vendors, and internal teams to resolve issues, identify corrective actions, and document assumptions, dependencies, and repeatable solutions.\n\nBuild trusted client relationships and provide guidance that supports successful outcomes; recommend and validate solution options, identify appropriate cross-sell and upsell opportunities, and partner with Sales and Account Management on client growth and retention.\n\nPartner with Functional Consultants to clarify client needs, support configuration, and contribute to implementations, enhancements, and client-specific operational delivery.\n\nValidate configuration, environment readiness, setup, workflow feasibility, and technical outcomes against requirements; identify and communicate risks, gaps, blockers, and dependencies.\n\nAdvise clients on configuration implications, product behavior, best practices, solution options, and operational trade-offs, translating technical findings into clear business guidance.\n\nDevelop or support risk-based validation for defects, enhancements, configuration changes, client issues, and release activity; coordinate with QA when formal testing is needed.\n\nConfirm changes meet requirements, achieve expected outcomes, and avoid unnecessary downstream impact. Document expected and actual results and unresolved risks in a concise, reusable format.\n\nSupport release, regression, upgrade, and production validation across applicable environments.\n\nIdentify opportunities to expand or optimize services and partner with Sales and Account Management to support appropriate cross-sell or upsell discussions, client growth, adoption, and retention.\n\nEffectively use approved AI technologies to enhance productivity, automate routine technical tasks, improve the quality of analysis and documentation, and support faster client issue resolution, while maintaining compliance with MHK security, privacy, HIPAA/PHI, and responsible AI policies.\n\n Five (5) years of experience in technical consulting, application support, implementation, systems analysis, integration operations, or a similar client-facing technical role.\n\nWorking proficiency with SQL and data analysis concepts to investigate data integrity, validate system behavior, and explain data-driven findings.\n\nPractical experience with Linux/Unix shell commands and structured data formats such as CSV, XML, JSON, or fixed-width files.\n\nHands-on experience testing and validating REST or SOAP APIs with tools such as Postman, SoapUI, or cURL.\n\nHands-on experience with secure file transfer processes, including SFTP or FTPS and PGP/GPG encryption, decryption, or validation.\n\nWorking knowledge of system configuration, integrations, technical support processes, testing, and environment validation.\n\nStrong analytical, troubleshooting, prioritization, documentation, and cross-functional communication skills, including the ability to move from symptoms to root cause and explain technical topics to business, operational, and technical stakeholders.\n\nPreferred Experience\nExperience in healthcare technology, payer operations, care management, utilization management, appeals and grievances, or another regulated environment.\n\nExperience with enterprise schedulers or batch workflow tools, operational and BI data environments, Python or shell scripting, and Git or Bitbucket.\n\nExposure to modern AI platforms and developer tools, including LLM APIs (e.g., OpenAI, Anthropic, AWS Bedrock, or similar), with an interest in applying generative AI to technical consulting, automation, and problem solving.\n\nEnterprise schedulers such as Skybot/Automate Schedule, Cron, Control-M, or Autosys.\n\nUnderstanding of enterprise batch operations, concurrent processing, analytics platforms, and data reconciliation techniques used to support operational reporting and system monitoring.\n\nPython or shell scripting for automation, validation, troubleshooting, or operational support.\n\nEducation/Certification Requirements:\nBachelor's degree in a technical or related field, or equivalent practical experience, and at least three years of experience in technical consulting, application support, implementation, systems analysis, integration operations, or a related client-facing technical role.\n\nAt MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships - with MHK clients and one another - through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.\nBenefits Snapshot:\nMedical, vision, and dental plans for full time employees\n\n401(k) offered with a generous match\n\nBenefits begin on first day of the month following employment\n\nExercise/Health Club reimbursement opportunity\n\nMonthly dependent care reimbursement opportunity\n\nShort Term and Long-Term disability\n\nBasic Term Life and AD&D Insurance\n\nGenerous Paid Time Off and Holiday Schedule\n\nEQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED.","description_format":"text","description_chars":6378,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-08T18:58:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mhk-technical-consultant","json_url":"https://alion.io/job/mhk-technical-consultant.json","meta":{"generated_at":"2026-10-13T21:35:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3783710},"rest":"https://alion.io/mcp/rest/get_company?id=3783710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmhk-technical-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmhk-technical-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmhk-technical-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mhk-technical-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmhk-technical-consultant"}]}