{"id":1195824,"url":"https://alion.io/job/mi-homes-it-support-engineer-i","title":"IT Support Engineer I","company":{"id":3765,"name":"M/I Homes","domain":"mihomes.com","url":"https://alion.io/company/mihomes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":32,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T18:42:27Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T08:41:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.\nJob Summary:\nProvides first level support for all end-users within the Company.\nDuties and Responsibilities:\nProvides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications. \nIdentifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.\nConfigures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.\nConducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.\nPerforms all other duties as required.\nWork Conditions:\nRotating shift. \nWeekend work required. \nTravel needed occasionally. \nSome lifting may be required. \nRequirements\nMinimum Education Experience:\nBachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.\nSkills and Abilities:\n Knowledge of general computer applications including Microsoft Office and Windows. \n Excellent verbal and written communication skills. \n Ability to quickly identify and resolve problems/issues. \n Detail oriented with excellent customer service skills. \n Ability to handle multiple tasks simultaneously. \n Benefits\nM/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.\nWe are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.\nWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.","description_format":"text","description_chars":2519,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-24T18:42:27Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":53,"reasons":["conf:9","stale_co","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mi-homes-it-support-engineer-i","json_url":"https://alion.io/job/mi-homes-it-support-engineer-i.json","meta":{"generated_at":"2026-10-01T11:25:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3096,"day_limit":5000,"remaining_today":1904,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}