{"id":833918,"url":"https://alion.io/job/mia-account-manager","title":"Account Manager","company":{"id":689964,"name":"Mia","domain":"mia.inc","url":"https://alion.io/company/mia-5","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":786},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-02T14:04:11Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-03T23:35:21Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The Opportunity\nThe $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships-trusted local businesses that help consumers navigate one of the most important purchases they make.\nToday, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.\nDealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.\nAbout Mia\nMia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.\nWho You Are:\nYou combine strong technical skills with exceptional bedside manner. You communicate clearly, create structure in ambiguity, and build trust with dealerships, leveraging those relationships to seamlessly manage subscriptions, secure renewals, and identify strategic upsell opportunities.\nWe are looking for candidates located in CST and EST time zones.\nWhat you will do:\nOwn customer relationships end-to-end-onboarding, adoption, success, and renewals.\n\nDrive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.\n\nLead technical onboarding, configuring workflows, call routing, and CRM integrations.\n\nDevelop deep product knowledge and act as the expert on system behavior and workflows.\n\nTroubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.\n\nUse dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.\n\nCommunicate clearly with technical and non-technical users, translating complex concepts simply.\n\nSupport feature launches, pilots, and customer feedback loops that inform product direction.\n\nDeliver training, documentation, and business reviews that drive customer adoption and ROI.\n\nIdentify risks and proactively resolve friction points to ensure long-term success.\n\nWhat We’re Looking For\n3-7 years in customer success, solutions engineering, or technical account management.\n\nStrong technical aptitude-comfortable understanding integrations, telephony systems, CRM data, and automation workflows.\n\nDeep understanding of car dealership operations and workflows.\n\nSkilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.\n\nExcellent communicator with outstanding bedside manner and client-facing confidence.\n\nOrganized, process-driven, and effective in fast-moving startup environments.\n\nExperience with dealership operations or automotive systems is a plus.\n\nNice to haves\nFamiliarity with conversational AI, LLMs, or automation technologies.\n\nStrong understanding of dealership workflows across sales and service.\n\nPrior experience supporting AI or automation-driven products.\n\nNice to haves\nExperience with dealership operations or automotive systems is a plus.\n\nFamiliarity with conversational AI, LLMs, or automation technologies.\n\nStrong understanding of dealership workflows across sales and service.\n\nPrior experience supporting AI or automation-driven products.\n\nWhy Mia\nEquity participation through stock options.\n\nFully paid health, vision & dental insurance for employees.\n\nFlexible PTO and hybrid schedule (3 days / week in downtown Austin).\n\nFree lunches, parking stipend provided, team events, and a casual, but get things done culture.\n\nCompensation\nCompensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.\n\nOur Commitment\nAt Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.\nPassionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.\nMia is an EVerify employer.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Automotive Software"],"lifecycle":[{"event":"open","at":"2026-09-12T17:56:42Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.741,"p_room":0.75,"age_days":30,"expected_fill_days":35,"reasons":["conf:16","win:late"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mia-account-manager","json_url":"https://alion.io/job/mia-account-manager.json","meta":{"generated_at":"2026-10-04T00:56:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1230,"day_limit":5000,"remaining_today":3770,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}