{"id":117469,"url":"https://alion.io/job/miami-university-tech-support-student-assistant","title":"Tech Support Student Assistant","company":{"id":14056,"name":"Miami University","domain":"miamioh.edu","url":"https://alion.io/company/miami-university","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":74,"open_postings":99,"ghost_share":0.343,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-03T00:00:00Z","employer_posted_date":"2026-02-03","last_verified_at":"2026-10-23T07:29:29Z","board_verified":true,"closed_at":null,"days_open":262,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":262},"description":"Job Title\nTech Support Student AssistantDepartment\nIT Process and Planning JMWorker Type\nStudent (Fixed Term)Pay Information\nFor hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.\nDuration of Appointment\nBeginning late Spring of 2026 until eligibility endsMaximum Scheduled Weekly Hours\n1Job Description Summary\nThe Tech Support Assistant will serve as the first point of contact for customers at the Tech Support Lounge. This role involves greeting customers, providing initial diagnosis and troubleshooting of technical issues, and offering general support for a range of technology-related problems. The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery. The Tech Support Lounge offers services such as a Loaner Computer Program, Hardware Diagnostics, Guided Software Diagnostics and Repair, a Repair Depot, a Safe Vendor Meeting Zone, and a DIY Repair Bench.Job Description\nEssential Duties\nWork assignments are completed under close supervision.\nProcedures are well established.\nEmployees typically follow well-defined policies and procedures.\nMinimum Qualifications\nMinimal training or prior knowledge of work is required.\nAdditional Position Information (if applicable)\nJob Duties:\nGreet customers promptly and courteously as they arrive at the Tech Support Lounge.\nConduct initial assessments of customer-reported technical issues.\nPerform basic troubleshooting and diagnosis for hardware and software problems.\nAssist customers with loaner computer program requests and explain the terms and conditions.\nGuide customers through software diagnostics and repair processes, including OS updates, virus removal, and data backup.\nFacilitate the shipping and receiving of laptops for manufacturer repairs and manage loaner computer logistics.\nProvide a safe environment for vendor meetings and assist in scheduling the use of workbenches.\nEscalate complex issues to full-time staff as needed.\nMaintain accurate records of customer interactions and service provided.\nProvide guidance and support on the use of university-supported technology and software.\nCollaborate with team members to improve service processes and customer experience.\nParticipate in training sessions to stay updated on the latest technology and support techniques.\nMinimum Qualifications:\nBasic knowledge of computer hardware and software.\nStrong problem-solving skills and attention to detail.\nExcellent communication and interpersonal skills.\nAbility to work independently and as part of a team.\nCustomer service experience or a strong desire to help others.\nDesired Qualifications:\nPrior experience in a technical support role.\nFamiliarity with university-specific technology and software systems.\nAbility to diagnose and resolve common technical issues.\nExperience with customer service or in a retail environment.\nStrong organizational skills and ability to multitask.\nDemonstrated ability to learn new technologies quickly.\nRequired Application Documents\nresume/CVPosting Contact Information\nBob BlackDirector, IT Process and Planning\nIT Services\nAdditional Information\nA criminal background check may be required. All campuses are smoke- and tobacco-free campuses.\nThis organization participates in E-Verify.\nReasonable Accommodations\nRequests for reasonable accommodations for disabilities related to employment should be directed to  or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.\nMiami University Values Statement\nMiami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.\nFor more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.\n Equal Opportunity/AffirmativeAction Statement\nMiami University, an Equal Opportunity/AffirmativeAction employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to  or 513-529-3560.\nClery Act\nAs part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.\nLabor Law Posters for Applicants\nPlease visit our Labor Law Posters webpage to access all relevant and applicable labor law information.","description_format":"text","description_chars":6279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-02-03T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 24 · green card filings: 12","filings_12m":24,"filings_prev_12m":18,"green_card_filings_12m":12,"median_offered_wage_usd":47500,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.196,"p_room":0.28,"age_days":262,"expected_fill_days":60,"reasons":["conf:3","ghost","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/miami-university-tech-support-student-assistant","json_url":"https://alion.io/job/miami-university-tech-support-student-assistant.json","meta":{"generated_at":"2026-10-23T16:07:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24429,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14056},"rest":"https://alion.io/mcp/rest/get_company?id=14056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiami-university-tech-support-student-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiami-university-tech-support-student-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiami-university-tech-support-student-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miami-university-tech-support-student-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiami-university-tech-support-student-assistant"}]}