{"id":1713724,"url":"https://alion.io/job/mibura-network-support-engineer","title":"Network Support Engineer","company":{"id":3862061,"name":"Mibura","domain":"mibura.com","url":"https://alion.io/company/mibura","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-02T16:33:02Z","employer_posted_date":null,"last_verified_at":"2026-10-02T16:33:02Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"OverviewJoin our team as a Network Support Engineer, where your technical & analytical skills, proactive mindset, and passion for solving complex problems with the internet will come into play. You'll play a vital role in troubleshooting, enhancing, and optimizing our network infrastructure through our partnerships with the worlds biggest (and smallest)\nTelecommunication, Satellite, Network, and Data Center operators. You'll be using some of the most advanced tools available for monitoring, alerting, and gathering multiple telemetry data sets in making quick decisions around peering & internet exchanges, fiber routes, low latency and round-trip times.\nMibura's Edge Cloud Operations & Innovation (ECO+I) is the engine that powers our cloud services paving the way for a lower latency in an AI accelerated computing era. As a Connectivity Delivery Engineer, Cloud Interconnection + Wireless, you will perform a key role in delivering the core infrastructure and foundational technologies for Mibura's online services including Global Silicon Services, Micro Services, Edge Gaming, Storage, and the edge network platform. As a group, Mibura's Cloud Operations & Innovation (ECO+I) is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.\nOur infrastructure is comprised of a large global portfolio of more than 200 datacenters in 75+ countries and hundreds of thousands of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 50+ key customers and 200+businesses including government agencies and some of the largest technology companies.\nOur focus is a network focused cloud infrastructure company, operating in 75+ countries across the globe and providing customization and flexibility to all the key clouds and TelCo networks. Businesses need to simplify and bring together fragmented, complex infrastructure that spans cloud environments. With Mibura NetMetal, customers can rapidly deploy their preferred silicon with dedicated network infrastructure and interact with every available TelCo at datacenters, ground stations, and wireless cellular. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed - fully customizable (i.e. tailor made content delivery networks or global telemetry platforms)\nOur mission is to cut the cord, drop the cubicle, bring down walls, break through barriers, and build bridges empowering every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\nQualificationsRequired/Minimum Qualifications\nBachelor's Degree AND 2+ years experience in networking OR equivalent experience\n\n2+ years of experience in any of the following: Telco, Network Engineering, Network Operations Center, Data Center, Hyperscaler, or related\n\nAdvanced knowledge of network fundamentals (network models, switching functions, routing functions, firewall functions)\n\nAdvanced knowledge of network concepts (TCP/IP, routing protocols (OSPF, IS-IS, BGP), switching, L2VPN, L3VPN, EVPN)\n\nA solid network foundation, proficient in various network protocols, routing protocols, exchange protocols, such as BGP, VXLAN, MPLS, SRTE and other technologies.\n\nGood learning ability, ability to solve problems independently, able to withstand pressure, and have a strong sense of work responsibility and professionalism.\n\nOther Requirements:The ability to meet Mibura, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:\nMibura Background Check: This position will be required to pass the Mibura background check upon hire/transfer and every two years thereafter.\n\nAdditional or Preferred Qualifications\n\nBachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development\n\nOR equivalent experience.\n\n4+ years experience managing cross-functional and/or cross-team projects.\n\n1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)\n\nAdvanced knowledge of network fundamentals (network models, switching functions, routing functions, firewall functions)\n\nAdvanced knowledge of network concepts (TCP/IP, routing protocols (OSPF, IS-IS, BGP), switching, L2VPN, L3VPN, EVPN)\n\nMore than 3 years of experience in large-scale data center construction and management.\n\nUnderstand the current status of global operators' networks, and have experience in operator backbone network maintenance or tuning.\n\nA certificate of CCNP/CCIE or equivalent is preferred.\n\nResponsibilities\nCoordinate between various support teams to identify the root cause of all Network Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence.\n\nEnsure that the right resources are available to investigate, identify, and resolve the root cause of a problem.\n\nCreating Root cause Analysis (RCA) and associated documents that identify and track problems through the lifecycle.\n\nThe ability to assess & apply the right sense of urgency in driving resolution for problems to meet the business need and monitor the effectiveness of the implemented solution (measured impact)\n\nResponsible for both reactive and proactive problem management\n\nContinuously improve & maintain the problem management process and related procedures.\n\nDevelop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of problem management process.\n\nYou will oversee the company's network infrastructure, including the operation of switches, routers, firewalls, load balancers, and other essential network devices.\n\nConduct proactive network monitoring to identify and remedy any performance, security, or availability concerns.\n\nYou will work closely with both internal teams and external clients to plan and execute updates and enhancements to the network infrastructure.\n\nProvide advanced technical support to tackle complex network issues and devising long-term solutions.\n\nYou will be responsible for accurately documenting network configurations, operational procedures, and security policies.\n\nYour core responsibility will be to architect and deploy sophisticated network systems, including LAN, WAN, and wireless networks. This includes the adept implementation of switches, routers, firewalls, and load balancers.\n\nYou'll bring your expertise to the forefront in diagnosing and resolving network issues, leveraging diagnostic tools and protocols to ensure swift resolutions.\n\nYou'll proactively analyze network performance, identify enhancement opportunities, and apply optimization techniques for traffic management and load balancing.\n\nYour exceptional problem-solving and communication skills will be key in providing top-notch technical support, ensuring minimal downtime and a smooth operational flow.\n\nOversee network project implementations, ensuring they are completed on time, within budget, and meet our high standards.\n\nMaintain detailed records of network configurations, procedures, and troubleshooting steps, as well as generating comprehensive reports on network performance and security audits.\n\nForge collaborative relationships with telco providers and hardware manufacturers like Dell, Arista, Nokia and Juniper, cultivating strong connections with their technical support teams to optimize problem resolution and improve network infrastructure efficiency.\n\nYou are the right person for this role if you are able to access network CPE/NTU device and perform basic internet testing.\n\nWe encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.Originally posted on Himalayas","description_format":"text","description_chars":8563,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:03:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["seen:3","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/mibura-network-support-engineer","json_url":"https://alion.io/job/mibura-network-support-engineer.json","meta":{"generated_at":"2026-10-07T01:27:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2297,"day_limit":5000,"remaining_today":2703,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3862061},"rest":"https://alion.io/mcp/rest/get_company?id=3862061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmibura-network-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmibura-network-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmibura-network-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mibura-network-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmibura-network-support-engineer"}]}