{"id":866096,"url":"https://alion.io/job/micasnetworks-post-sales-service-engineer","title":"Post-Sales Service Engineer","company":{"id":679136,"name":"Micas Networks","domain":"micasnetworks.com","url":"https://alion.io/company/micasnetworks","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":52,"open_postings":10,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2542},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Linux","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-06-05T21:27:32Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-23T09:35:56Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":139},"description":"Company Overview\nMicas Networks is a leading provider of open networking solutions for hyperscalers, cloud data centers, AI infrastructure, and OEM customers. We deliver high-performance Ethernet switching platforms supporting SONiC and other open network operating systems.\nAs we continue expanding our global customer footprint, we are seeking a highly motivated Post-Sales Service Engineer to provide technical leadership and customer support for large-scale data center networking deployments.\nPosition Summary\nMicas Networks is seeking a customer-focused Post-Sales Service Engineer to support deployment, operations, and lifecycle management of our networking solutions across enterprise, cloud, and hyperscale environments.\nThe ideal candidate combines strong networking expertise, hands-on troubleshooting skills, and excellent customer engagement capabilities. This role will work closely with customers, engineering teams, and global support organizations to ensure successful product deployment, rapid issue resolution, and long-term customer success.\nResponsibilities\nLead post-sales technical support and service delivery for strategic customers, including deployment assistance, issue management, escalation handling, and solution validation.\nServe as a primary technical interface between customers and Micas engineering teams, ensuring timely resolution of product and deployment issues.\nTroubleshoot complex networking, software, and hardware issues across switching platforms, operating systems, and data center environments.\nCollaborate closely with Product Management, R&D, TAC, and Customer Engineering teams to reproduce, analyze, and resolve customer-reported issues.\nPerform hardware-level diagnostics and failure isolation, including power, thermal, and component-related troubleshooting when required.\nManage RMA and replacement activities, including spare unit coordination, inventory tracking, logistics follow-up, and customer communication.\nDevelop troubleshooting guides, knowledge base articles, service documentation, and operational best practices.\nParticipate in customer onsite support activities, lab validation, proof-of-concept testing, and deployment readiness reviews.\nDrive continuous improvement of support processes, service quality, and customer satisfaction.\nQualifications\nBachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related technical field.\n3+ years of experience in technical support, network operations, deployment engineering, customer success, or related customer-facing technical roles.\nStrong knowledge of Ethernet switching, routing, and data center networking technologies.\nHands-on experience with networking protocols including:\nBGP\nOSPF\nIPv6\nVXLAN\nEVPN\nMPLS VPN\nMLAG/VSU\nExperience with Linux, SONiC, or other network operating systems.\nStrong troubleshooting and debugging skills across hardware, software, and networking domains.\nExcellent communication skills with the ability to engage customers, partners, and cross-functional engineering teams.\nAbility to manage multiple priorities in fast-paced customer environments.\nPreferred Qualifications\nExperience supporting hyperscaler, cloud, AI infrastructure, or enterprise data center environments.\nFamiliarity with open networking platforms and whitebox switching solutions.\nExperience working with Broadcom-based Ethernet switches and SONiC deployments.\nKnowledge of data center architectures including EVPN-VXLAN fabrics and AI cluster networking.\nExperience with RMA operations, spare parts management, and field service processes.\nProject management or customer deployment experience involving large-scale network rollouts.\nWho You Are\nA customer-first technical professional who enjoys solving complex problems.\nA strong communicator capable of building trust with customers and internal stakeholders.\nA hands-on engineer who can work across software, hardware, and networking domains.\nSelf-motivated, adaptable, and comfortable working in dynamic, fast-growing environments.\nPassionate about networking technology, customer success, and operational excellence.","description_format":"text","description_chars":4137,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Network Services","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-09-13T13:29:15Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long 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