{"id":2983752,"url":"https://alion.io/job/michael-kors-it-operations-manager","title":"IT Operations Manager","company":{"id":2517758,"name":"Michael Kors","domain":"michaelkors.it","url":"https://alion.io/company/michaelkors-it","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":91000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6387},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"PCI DSS","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-09T00:00:00Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-10-22T02:30:55Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":105},"description":"Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.\nIf you enjoy working in a creative, fast-paced environment, then we would love to hear from you!\n-\nReporting to:Senior Director, IT Japan & Korea\nTeam:2 Outsourcing Vendors\nWho You Are:\nThe IT Infrastructure & Service Desk Manageris responsible forleading and managing all IT support operations across Corporate Offices, Retail Stores,Data Centers, and Remote Users within Japan.\nThis role oversees the end-to-end delivery of IT Helpdesk services, IT infrastructure operations, and outsourced support teams, ensuring stable, secure, and efficient technology services for business users and retail operations.\nThe position serves as the primary escalation point for IT service issues andis responsible formaintaininghigh service levels, infrastructure availability, operational excellence, and continuous improvement across the IT environment.\nThe successful candidate will work closely with business stakeholders, global IT teams, vendors, and managed service providers to ensure technology services effectively support business growth and operational requirements.\nWhatYou’llDo:\nIT Service Desk Leadership\nLead and oversee all IT Helpdesk operations supporting Corporate Offices and Retail Stores.\nEnsuretimelyresolution of incidents, service requests, and escalationswithSLAs.\nAct as the highest operational escalation point for major incidents and business-critical outages.\nMonitor service desk performance through KPIs, ticket trends, resolution times, and customer satisfaction metrics.\nDrive continuous improvement initiatives to enhance user experience and service quality.\nEstablish andmaintainsupport processes aligned withITILbest practices.\nInfrastructure Operations Management\nOwn the operational stability, performance, and availability of all IT infrastructure environments.\nManage infrastructure supporting Corporate Offices, Retail Stores, Warehouses and Distribution Centers, and Remote/Mobile Workforce.\nNetwork infrastructure (LAN, WAN, Wi-Fiwith Meraki Cloud)\nServers and cloud platformswith ServiceNow\nEnd-user computing devices and mobile devicesin Ivanti Management\nMicrosoft 365 servicesincluding co-pilot, co-work environment\nPrinting and collaboration technologies\nRetail store technology platforms\nCoordinate infrastructure upgrades, patching, hardware refreshes, and technology standardization initiatives.\nRetail Store Technology Support\nEnsure stable operations of all store technology environments including POS systems, payment devices, store networking, mobile devices, digital solutions, and store back-office systems.\nPartner with Retail Operations teams to support business continuity and peak trading periods.\nLead resolution efforts for store-critical incidents to minimize business impact.\nDevelop andmaintainstore technology standards and operational procedures.\nVendor & Outsourced Service Management\nManage outsourced Helpdesk and Infrastructure support providers.\nEstablish performance expectations andmonitorvendor SLA compliance.\nConduct regular service review meetings and performance assessments.\nEnsure vendors deliver high-quality support services while maintaining cost efficiency.\nManage support contracts, renewals, and service improvement plans.\nIncident, Problem & Change Management\nLead Major Incident Management processes and communications.\nDrive root cause analysis activities for recurring issues.\nImplement corrective and preventive actions to improve service stability.\nGovern Change Management activities to minimize operational risks.\nEnsure proper documentation and adherence to change control procedures.\nInfrastructure Projects & Continuous Improvement\nLead infrastructure-related projects from planning through implementation.\nCollaborate with regional and global IT teams on strategic initiatives.\nSupport technology transformation projects including:\nCloud adoption and Modern Workplace solutions\nNetwork &Retail technology enhancements\nIdentifyopportunities for automation, operational efficiency, and service optimization.\nSecurity & Compliance\nEnsure infrastructure and support servicescomply withcorporate security standards and policies.\nPartner with Cybersecurity teams to address vulnerabilities and audit findings.\nSupport compliance initiatives including PCI DSS and regulatory requirements.\nEnsure endpoints, network, and user access controls aremaintainedappropriately.\nStakeholder Management\nBuild strong relationships with business leaders, retail operations teams, andglobalstakeholders.\nCommunicate service performance, risks, issues, and improvement plans regularly.\nServe as the primary IT operational liaison between business stakeholders and technology teams.\nProvide executive reporting on service health, operational metrics, and infrastructure performance.\nWhatYou’llBring:\nWe’relooking for someone with the following experience and skills - but thesearen’tset in stone. If you bring something extra to the table,we’dlove to hear from you!\nBachelor’s degree in information technology, Computer Science, or related field.\n5+ years of experience inIT Infrastructure,Service Desk, or IT Operations management.\nProven experience managingIT services acrossmultiple locations.\nExperience supportingboth Retail and Corporate technologyenvironments.\nExperience managing outsourced IT service providers and vendor relationships.\nSolid technical knowledge of:\nStrong command of English, both verbal and written\nNetworking, Windows environments, Microsoft 365\n Retail technology ecosystems\nEndpoint management and cloud technologies\nStrong analytical, problem-solving, and decision-making capabilities.\nExcellent communication and stakeholder management skills.\nExperience in retail or consumer-facing industries is preferred\nKey Success Measures\nService Desk SLA Achievement\nMajor Incident Reduction\nRetail Store Technology Stability\nSecurity & Compliance Adherence\nInfrastructure Availability / Uptime\nEnd User Satisfaction\nVendor Performance Compliance\nOperational Cost Efficiency\n-\nThe Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.\n-\nAt Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .","description_format":"text","description_chars":6850,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-10-21T08:06:05Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.156,"p_room":0.28,"age_days":105,"expected_fill_days":12,"reasons":["conf:3","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/michael-kors-it-operations-manager","json_url":"https://alion.io/job/michael-kors-it-operations-manager.json","meta":{"generated_at":"2026-10-22T07:42:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2517758},"rest":"https://alion.io/mcp/rest/get_company?id=2517758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmichael-kors-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmichael-kors-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmichael-kors-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/michael-kors-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmichael-kors-it-operations-manager"}]}